SENIOR ADMINISTRATOR at Equiniti India Pvt ltd (2021-10 – Present)
- Handling cash flow (In & Out) of the company
- Maintaining journal and ledgers of each transaction
- Balancing banking sheet as day to day activity
- Allocating received funds to respective accounts
- Paying out to customers as per the request
- To receive calls and resolve customer queries and sell or buy their shares in UK stock market which are inbound calls from UK based customers (Voice process international)
- On job training for new joiners & team members
- Investment services department
ADMINISTRATOR at Byjus Think & learning app (2021-04 – 2021-10)
- To perform loan verification for the customer who apply through Byjus financial Partner or direct Byjus Education loan
- Per day handling of more than 50+ calls for verification
- Currently being part of Byjus website content writing team
- Any cancellation and escalation request to be handled with high accuracy
- Specialized in handling queries & issues, post sales related to Loan process
- Mentoring new coordinators with the exceptional scenarios & also updating the same to the entire team to fill the knowledge gap
- Assisting new joiners on process related queries
ADMINISTRATOR at Hinduja Global Solutions (2019-05 – 2021-03)
- Primarily involved in 3 stage process of Quotation & Case Installation with detailed scrub, updating quote & Data entering the required information for initial enrollment
- Involved in handling smaller groups ranges between 2-99 employees working for a particular group
- Specialized in processing Medical, Dental, and Vision, Life line insurance of business
- Specialized in handling queries & issues related to Quotation
- Mentoring new coordinators with the exceptional scenarios & also updating the same to the entire team so that the process gap can be removed among them
- Assisting new joiner's on process related queries
- Being Part of HR related activities in the organization
- US Health care Insurance process
