Divya

With over 3.5+ year of experience, I am a dedicated and results-driven Social Media Listening professional, proficient in Sprinklr and knowledgeable in Vbrand tool, brand analysis, and media monitoring, eager to leverage my expertise in monitoring, analyzing, and reporting social media trends to drive informed decision-making.

Process Associate – (Nielsen Sports) at Ruralshores Pvt Ltd. (2022-03)

Junior Research Analyst – (Social Media Listening) at Ruralshores Pvt Ltd. (2023-07)

Junior Research Analyst – (Income Tax Department ORM) at Ruralshores Pvt Ltd. (2024-05 – 2025-10)

• Ensuring timely report delivery and organizing team development activities.
• Designed and implemented a comprehensive dashboard to streamline report completion, enhancing data accessibility and visualization.
• Maintained accuracy and efficiency in report submissions, consistently meeting or exceeding client expectations.
• Engaged in strategic discussions with clients, conducting competitor analysis to address business needs.
• Played a key role in launching project reports, establishing reporting protocols, and defining critical report structures.
• Led the launch of all project reports, taking the initiative to establish reporting protocols and frameworks. Played a key role in defining the structure and content of critical reports.

Research Analyst at Ruralshores Pvt Ltd.

• Monitored and analysed social media conversations using Sprinklr and Vbrand to identify trends, sentiment, and Location brand monitorning.
• Managed social media listening tools, ensuring data accuracy and relevance
• Presented findings and recommendations to clients, enhancing satisfaction and retention.
• Improved reporting processes for more efficient and insightful analysis.
• Created detailed social media reports with actionable insights for campaign optimization and creating keyword using Boolean operators.
• Dashboards for major sports brands and sponsors, providing actionable insights that supported marketing and sponsorship strategies

SSLC – Yogi vemana matriculation school (2014 – 2015)

HSC – Govt Girls Higher Secondary School (2015 – 2017)

Bachelor of Computer application in Computer Application – Arcot Sri Mahalakshmi Women's College Villapakkam (2017 – 2020)

Master of Computer Application in Computer Application – APCAS, Kalavai (2020 – 2022)