Divyajeet R

Senior Data Analyst with 11+ years of overall experience, including 3+ years in dedicated analytics roles, across multi-site customer operations, revenue assurance, customer-program governance, risk monitoring, operational reporting, and financial research. Skilled in SQL, Python, Pandas, NumPy, Advanced Excel, Power BI, Tableau, Streamlit, Plotly, ETL, data quality, cohort analysis, A/B testing, statistical analysis, and dashboard automation. Proven impact in revenue performance, reporting efficiency, entitlement control, customer segmentation, risk identification, and executive decision support.

Senior Data Analyst (Audit & Operations Analytics) - Big Daddy Casino - Goa

(2024-05 - 2026-07)

Lead audit and operational analytics across a three-site business environment spanning customer acquisition, sales, customer programs, finance, operations, transportation, and front-office activity; analyze transactional and customer data to identify fraud, revenue leakage, control gaps, and operational irregularities.

• Govern customer membership and qualification programs, monitoring eligibility criteria, activity, new enrollments, upgrades, suspensions, and downgrades to maintain customer quality and program compliance; segment high-value, inactive, non-qualifying, and misuse-prone customers.
• Conduct transaction-linked entitlement audits to identify duplicate benefits, revenue leakage, and potential fraud; validate benefits against approved criteria and percentage thresholds, and determine whether benefits were supported by qualifying customer activity.
• Audit and analyze eligibility for company-funded customer benefits and services to identify revenue leakage and potential fraud, validating approvals against policy, qualification criteria, and expected customer value, and flagging unsupported or excessive allocations.
• Analyze customer-relationship team performance across all properties, including activity, adherence to business criteria, customer follow-up, and revenue outcomes, to support accountability and management decisions.
• Perform customer-level transactional and value analysis using purchase/activity, inflows/outflows, outcomes, opening and closing balances, and behavioral patterns to identify high-value customers, continuous performance patterns, abnormal activity, and risk.
• Perform multi-dimensional performance analysis across site, product, transaction, and operating categories, evaluating utilization, outcomes, net performance, trends, comparative rankings, and recurring win/loss patterns.
• Establish data-validation and quality-control frameworks to improve reporting accuracy, governance, eligibility validation, and operational decision-making.
• Conduct customer segmentation, cohort, retention, behavioral, and reactivation analysis; identify inactive customer cohorts and opportunities for customer-value improvement.
• Automate recurring operational and management reporting, reducing reporting effort from 4 hours to 30 minutes (87.5%).
• Monitor operational exceptions, control deviations, and resource utilization across sites and partner with senior leadership across Finance, Marketing, and Operations to drive data-backed decisions.

Data Analyst - Daddy Tech Solution Pvt. Ltd. - Gurgaon

(2023-06 - 2023-11)

• Owned KPI reporting, trend analysis, and executive dashboards for business performance tracking.
• Developed SQL-based data extraction, transformation, and validation workflows.
• Designed cohort analysis and A/B testing measurement frameworks to support business optimization.
• Supported acquisition, retention, fraud monitoring, and performance improvement initiatives.
• Collaborated with Product, Marketing, Operations, and Risk teams to translate reporting needs into actionable analytics.

Research & Quality Analyst - Vinod Kumar and Sons - Meerut

(2015-01 - 2023-05)

• Conducted analytical research covering financial markets, bonds, yield curves, treasury instruments, and arbitrage opportunities.
• Applied statistical methods for trend analysis, performance evaluation, and risk assessment.
• Created management reports and analytical summaries for decision support.
• Improved process efficiency and quality-control reporting through structured analysis.

Bachelor of Technology - Electronics & Telecommunication - Manav Bharti University (2010 - 2014)