Divyanshu Arya

Motivated and results-driven professional with experience in background verification and customer support operations. Skilled in document verification, employment and education checks, and coordinating with candidates and internal teams to ensure accurate and timely verification processes. Experienced in handling confidential information, maintaining detailed records, and ensuring compliance with company policies and verification standards.

Seeking a challenging opportunity where I can utilize my attention to detail, communication, and problem-solving skills to support organizational growth while continuing to develop professionally.

Talent Acquisition - Teleperformance - Candor tech space Noida Sec 135

(2025-02 - 2026-02)

• Managed end-to-end background verification processes including document validation, employment verification, and identity checks.
• Coordinated with candidates, HR teams, and third-party verification agencies to collect and verify required documents.
• Conducted verification of employment history, educational qualifications, and personal details through internal systems and external sources.
• Reviewed candidate information and supporting documents to ensure accuracy and compliance with company policies.
• Maintained verification records, reports, and case tracking using Microsoft Excel and internal verification tools.
• Prepared verification reports and monitored case progress in Excel dashboards to ensure timely completion while maintaining data confidentiality.

Technical Support - Hard Shell Technologies Pvt Ltd - Sector 59 Noida

(2023-10 - 2024-12)

• Provided technical support to clients through calls, emails, and ticketing systems.
• Diagnosed and resolved hardware, software, and network issues.
• Maintained issue logs and updated support tickets for tracking resolution status.
• Assisted users with system setup, troubleshooting, and account management.
• Ensured timely resolution of customer issues while maintaining service quality.

Bachelor's Arts - SCHOOL OF OPEN LEARNING (2025)

Intermediate - Indian National Inter College (2020)

High School (CBSE) - Diwakar Model School, Sahibabad (2017)