Divyanshu Kumar
Senior Corporate Travel Consultant
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About
Experienced Travel & Tourism professional with 6+ years in corporate travel operations, specialising in UK & Ireland markets. Skilled in Sabre, Amadeus and Galileo GDS systems with strong expertise in flight bookings, itinerary management, schedule changes, cancellations, refunds and re-issuance. Proven ability to manage SLA-driven environments, high-volume queues and VIP / SME corporate clients with accuracy and high-touch service delivery.
Experience
Senior Corporate Travel Consultant – Travel Operations - EXL Services Pvt. Ltd. - Gurugram
(2022-05)
- Managed 150+ daily corporate travel bookings across UK & Ireland markets while maintaining SLA compliance.
- Handle high-volume queues and SLA-based workflows in fast-paced environment.
- Create and modify itineraries using Sabre, Amadeus and Galileo GDS systems.
- Processed ticket reissues, refunds, and schedule changes with 98% accuracy.
- Supported VIP corporate travelers and quality auditing across 14 international markets.
- Coordinate across 14 international markets ensuring accuracy and documentation quality.
Executive – Travel Process - IGT Solutions Pvt. Ltd.
(2020-01 - 2022-04)
- Provided customer support for travel bookings, itinerary planning, and travel-related queries.
- Assisted with booking modifications, schedule updates, and customer coordination.
- Maintained accurate documentation and achieved targets for quality and productivity.
Education
Master of Business Administration - MBA - Lovely Professional University (2025-06)
Bachelor of Science - B.Sc. - Mahatma Jyotiba Phule Rohilkhand University (2018)
