Divyashree Manjunath
CSA certified & working in DEVOPS team for 4 year
Talent
Bengaluru, Bengaluru UrbanMember since July 14, 2022
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About
- I like to take challenges and meet them in an unconventional way.
- I rate myself as a good team member, being able to adapt to new environments, and hence prove to be a successful individual.
Experience
- As part of the Service now Admin team, I’m responsible for handling the INCIDENTS, SERVICE REQUESTS, CHANGES, STORIES, PROBLEM TASKS which comes to the queue on regular basis.
- Also, responsible for overall health checkup, Supporting the application 24/7
- Monitoring for the P1/P2 incidents, service requests that comes to the queue, resolving them, providing critical RCA etc.
- Creating new groups, catalog items, reports & dashboards, creating surveys for customer satisfaction results.
- Responsible for Major INC management, maintaining/monitoring SLA’s etc
- Daily activities include working on the process documentation of the workflows of Incidents, Service Requests, Change and Problem Management.
- Scheduling of new reports, working on creation of new catalog items/record producers according to business requirements etc.
- Configuration Management, Continuous Integration and Monitoring of the Servicenow Environment
- Being one of the members of the DevOps team, I manage all the data related to the requests raised, tasks, email triggers and notifications.
- According to the business requirements raised, changes are done in the advanced conditions, business rules and its triggers, catalog and content item script modifications for the Service now portal etc.
- In addition to the above activities, there are certain tasks to be performed like working on the Incidents, Service requests and Bugs raised by the Business or the End users.
