Automobile Service Manager / Workshop Manager
Send a job offer directly to this candidate
To obtain a challenging position as an Automobile Service Manager / Workshop Manager where I can utilize my experience in automobile service operations, workshop management, customer handling, team leadership, and technical troubleshooting to improve service quality, customer satisfaction, and overall workshop profitability while contributing to the growth of the organization.
Service Manager - Hero MotorCorp/Premia - Raipur/Bhilai
(2026-08)
Managed dealership service operations, ensuring efficient workshop performance, customer satisfaction, and timely vehicle delivery. Supervised service advisors and technicians, monitored repair quality, productivity, and workshop targets. Handled customer complaints, warranty claims, service schedules, and technical escalations.
Coordinated spare parts availability and maintained service standards as per Hero MotoCorp guidelines. Focused on revenue growth, customer retention, team development, and overall operational excellence.
Certified Senior Service Advisor - BMW Munich Motors - Raipur
(2024-12 - 2026-07)
Worked as a BMW Certified Service Advisor, handling customer vehicle concerns, service bookings, job card preparation, and repair coordination. Conducted vehicle inspections, explained technical findings and repair recommendations, and ensured timely service delivery as per BMW standards. Coordinated with technicians for accurate diagnosis and quality repairs while maintaining customer satisfaction.
Managed warranty, BSI, and service-related processes, prepared estimates, and ensured proper documentation. Focused on achieving service quality, customer retention, and dealership performance targets.
Service Advisor - Bharat Benz, Satya Trucking - Bilaspur
(2023-11 - 2024-11)
Worked as a Service professional at a commercial truck dealership, handling vehicle servicing, maintenance, inspection, and troubleshooting. Responsible for understanding customer concerns, preparing job cards, coordinating with technicians, monitoring repair progress, and ensuring timely vehicle delivery. Conducted preventive maintenance and diagnostic checks while maintaining service quality and safety standards.
Coordinated with customers regarding repair estimates, service requirements, and technical issues. Focused on customer satisfaction, workshop efficiency, warranty procedures, and maintaining accurate service records in accordance with dealership standards.
PDI Manager - Tata Motors, JD Automation - Bilaspur
(2022-07 - 2023-11)
Responsible for managing the Pre-Delivery Inspection (PDI) process of new vehicles, ensuring all vehicles meet dealership and manufacturer quality standards before customer delivery. Conducted detailed inspections covering mechanical, electrical, cosmetic, safety, and functional aspects. Coordinated with technicians, service advisors, sales teams, and logistics to resolve identified issues promptly.
Maintained accurate PDI records, inspection reports, and delivery documentation. Monitored vehicle readiness, ensured timely completion of PDI activities, and supported smooth vehicle handover. Focused on quality assurance, customer satisfaction, process compliance, and minimizing delivery-related concerns.
Service Advisor - Speed Skoda - Bilaspur
(2019-06 - 2022-07)
As a Service Advisor at a car dealership, responsible for managing customer service requirements and ensuring a smooth service experience. Handled vehicle reception, job card preparation, service estimates, and customer communication regarding repairs and maintenance. Coordinated with technicians to ensure accurate diagnosis, timely completion, and quality delivery of vehicles.
Explained repair recommendations, service costs, and maintenance schedules to customers. Managed warranty and insurance-related service processes, followed up on pending jobs, and maintained customer satisfaction. Focused on achieving service targets, improving customer retention, and delivering professional after-sales support.
Service Technician - Amrit Car Garage - Bilaspur
(2016-07 - 2019-05)
Worked as a Service Technician in a car garage, responsible for vehicle inspection, routine servicing, preventive maintenance, fault diagnosis, and repair. Performed engine oil and filter changes, brake servicing, battery checks, tyre-related work, and basic electrical diagnostics. Identified mechanical issues using diagnostic tools and ensured timely, quality repairs while following safety and workshop standards.
Master of Science - Himalayan University (2017 - 2018)
B.Tech - Mechanical Engineering - Ritee, Raipur (2011 - 2012)
12th - Chhattisgarh State Board (2005 - 2006)
10th - Chhattisgarh State Board (2003 - 2004)
