Dixit Kumar

Salesforce CRM Analyst with 1.4+ years translating stakeholder requirements into data quality, reporting, and process improvements across a 10,000+ account ecosystem.

Experience gathering requirements from cross-functional stakeholders (Publishing Development Leads, Partner Publishing Leads) to drive audits, reconciliation, and root-cause analysis across Salesforce CRM, Power BI, and connected systems (WOL, REX, ECD). Delivered 100% quality with zero processing errors and 3 Rewards & Recognition awards. Proficient in Salesforce CRM, Power BI, Excel, SQL, and Python.

Data Analyst | Salesforce Operations Specialist - MPS Limited (CRM Operations) - Noida, India

(2025-04)

• Manage onboarding, offboarding, and profile updates for 10,000+ editorial and stakeholder accounts in Salesforce CRM, maintaining 100% quality and zero processing errors.
• Perform editorial data audits and reconciliation across Salesforce CRM, Power BI, Wiley Online Library (WOL), REX Review, and Editorial Contact Database (ECD) to ensure enterprise-wide data integrity.
• Lead WOL Editorial Board Audits: identify discrepancies between editorial board records and internal systems, conduct root cause analysis, and coordinate corrections with stakeholders.
• Extract, validate, and analyze large datasets in Power BI and Excel to detect duplicate records, missing fields, and inconsistencies.
• Standardize journal roles, job titles, institutions, and country records to maintain master data accuracy.
• Manage Complimentary Subscription (Comp Subs) operations end-to-end, including onboarding, offboarding, and validation with cross-functional teams.
• Use Salesforce CRM, Power BI, Excel, Outlook, Teams, and Copilot to automate reporting and streamline workflows.
• Partner with Publishing Development Leads (PDLs), Partner Publishing Leads (PPLs), and business stakeholders on issue resolution.
• Maintain project trackers and audit logs while meeting defined turnaround times and quality SLAs.
• Process high-volume ticket queues, consistently exceeding productivity targets; recognized with 3 Rewards & Recognition awards.

Master of Computer Applications - Computer Applications - ABES Engineering College, Dr. A.P.J. Abdul Kalam Technical University (2023-10 - 2025-08)

Bachelor of Science - Science - Gurukul Kangri (Deemed to be University) (2020-10 - 2023-07)