Dixit Kumar

CRM Operations & Data Analyst Professional with 1.4+ years of experience in Salesforce CRM, Data Analysis, Power BI, DataValidation, and Editorial Operations. Experienced in managing large-scale datasets, conducting data audits, and improving data quality through analytical and operational excellence.

CRM Operations | Data Analyst | Salesforce Operations Specialist at MPS Limited (2025-04 – Present)

• Managed onboarding, offboarding, and profile updates for 10,000+ editorial and stakeholder accounts using Salesforce CRM while maintaining 100% quality and zero processing errors.
• Performed editorial data audits and reconciliation by comparing data across Salesforce CRM, People Data Power BI Reports, Wiley Online Library (WOL), REX Review, and Editorial Contact Database (ECD) to ensure data integrity.
• Conducted WOL Editorial Board Audits, identifying discrepancies between editorial board records and internal systems, performing root cause analysis, and coordinating data corrections with stakeholders.
• Extracted, validated, and analyzed large datasets using Power BI and Excel to identify duplicate records, missing information, and data inconsistencies.
• Performed data standardization and quality assurance activities for journal roles, job titles, institutions, and country records to maintain enterprise data accuracy.
• Managed Complimentary Subscription (Comp Subs) operations, including onboarding, offboarding, subscription validation, and coordination with cross-functional teams.
• Utilized Salesforce CRM, Power BI, Excel, Microsoft Outlook, Teams, and Microsoft Copilot to manage workflows, automate reporting activities, and improve operational efficiency.
• Conducted duplicate detection, account reconciliation, and data cleansing operations across Salesforce, ECD, and REX systems to maintain master data consistency.
• Collaborated with Publishing Development Leads (PDLs), Partner Publishing Leads (PPLs), and internal business stakeholders through professional communication and issue resolution processes.
• Maintained project trackers, audit logs, and operational reports while ensuring compliance with defined turnaround times and quality standards.
• Processed high-volume ticket queues and time-sensitive requests while consistently achieving productivity targets and receiving 3 Rewards & Recognition awards.

Master of Computer Applications in Computer Applications – ABES Engineering College, Dr. A.P.J Abdul Kalam Technical University (2023-10 – 2025-08)

Bachelor of Science in Science – Gurukul Kangri (Deemed to be University) (2020-10 – 2023-07)