Diya Kashyap

DevOps Engineer with 4 years of hands-on experience working with Kubernetes-based applications on AWS (EKS). Skilled in building CI/CD pipelines using Jenkins, containerizing applications with Docker, and provisioning infrastructure using Terraform. Experienced in Helm-based deployments and Kubernetes troubleshooting in production environments.

DevOps Engineer (Application Administrator) at Serrala CoE (2022-03 – Present)

• Design and maintain end-to-end Jenkins CI/CD pipelines using Groovy to automate build, test, Docker image creation, and deployment to Kubernetes (EKS).
• Build and optimize Docker images for microservices and integrate automated build and push workflows into CI/CD pipelines.
• Manage production Kubernetes workloads, including rolling deployments, scaling, pod failures, restarts, and troubleshooting using kubectl and logs.
• Develop and maintain Helm charts to standardize deployments across environments, enabling version-controlled and repeatable releases.
• Provision and manage AWS infrastructure using Terraform, including EC2, VPC, IAM, and EKS resources.
• Configure and manage NGINX Ingress Controller for secure routing and external access to services.
• Monitor clusters and applications using Prometheus, Grafana, and CloudWatch to identify performance issues and support incident resolution.
• Provide production support by troubleshooting pipeline failures, deployment issues, and runtime incidents.
• Document DevOps processes, SOPs, and operational runbooks in Confluence.

Senior Technical Process Executive at Infosys (2019-11 – 2022-03)

• Acted as Subject Matter Expert for real-time support across multiple systems and platforms.
• Led incident triage, resolution, and reporting; collaborated with global teams and CAB.
• Supported applications and services related to VPN, AD, Microsoft Azure, VDI.
• Delivered process training to new hires and coordinated major incidents as per SOP.
• Managed escalations and drove continual service improvement initiatives.
• Monitored systems and identified issues proactively.
• Maintained knowledge base and documentation.
• Collaborated with teams to improve support processes.

Bachelor of Computer Applications in Computer Applications – MIT, Pune University (2016)