Diya Rajput

Dedicated and results-oriented Spanish Executive with strong proficiency in Spanish and English, and hands-on experience in customer support and collections for US clients. Proven ability to handle outbound calls, negotiate payment plans, resolve billing inquiries, and maintain accurate CRM records.

Spanish Executive / Spanish Specialist - iQOR India Services Pvt. Ltd.

(2024-06 - 2026-03)

• Collected payments on past-due accounts and resolved billing inquiries
• Handled outbound calls with US customers regarding overdue payments
• Communicated effectively in Spanish and English
• Negotiated payment plans as per company policies
• Maintained accurate customer records in CRM systems
• Ensured compliance with company standards and customer satisfaction goals

Bachelor of Arts - Humanities - Delhi University (2024)

Class XII - CBSE (2021)

Class X - CBSE (2019)