Dolly Pathak

Ambitious and enterprising professional with exceptional communication skills and passion for creating memorable travel experiences. Skilled in client engagement, itinerary planning, and providing outstanding customer service to ensure satisfaction and loyalty. Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement.

Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency.

Travel Consultant & Front Desk Receptionist - RAKESH TRAVELS AND EDUCATION - NADIAD, GUJARAT

(2022-12 - 2026-05)

• Performed quality checks on all documents regarding issuing passports and filling usa visitor forms.
• Demonstrated proficiency in Microsoft Office applications.
• Collaborated with other departments within the organization to coordinate activitiesrelated to travel planning.
• Handled complaints promptly while maintaining high levels of customer satisfaction.
• Communicated effectively with suppliers regarding availability of services.
• Followed up with customers after their submissions are done regarding visa.
• Collaborated with hotel and restaurant services to provide custom experiences for clients.
• Listened to concerns and complaints from customers and promptly addressed issues.
• Provided detailed information about visas and passport requirement.

Front Desk Receptionist & Telecaller - FLY N FEEL HOLIODAYS - AHMEDABAD, GUJARAT

(2026-06)

• Excellent verbal and written communication
• Professional telephone etiquette
• Customer service orientation
• Basic computer knowledge (MS Office, email, CRM)
• Time management and multitasking
• Positive attitude and professional appearance
• Ability to work under pressure

Internship - BOULEVARD 9 LUXURY RESORTS AND SPA - NADIAD, GUJARAT

(2020-12 - 2021-04)

• Followed precise instructions from head baker when producing items.
• Developed creative ideas for new products that increased salesrevenue.
• Performed daily maintenance tasks such as cleaning and sanitizing surfaces, utensils and equipment.
• Ensured all food safety regulations were followed during production process.
• Exhibited strong customer service skills while assisting customers with orders and inquiries.
• Provided support to other departments when needed during peak hours.
• Prepared baked goods for display cases following established guidelines.

BBA - HOTEL MANAGEMENT - DHARAMSINH DESAI UNIVERSITY (2019-07 - 2021-05)