Dolly Singh

Customer Support Specialist with 4+ years of experience in chat, email, and blended support. Skilled in resolving customer issues, improving satisfaction, and handling high-volume interactions efficiently.

Customer Support Executive at IGT Solutions (OYO Process) (2023-11 – Present)

• Resolved booking and refund issues with high accuracy.
• Maintained high CSAT and reduced escalations.

Chat Support at Mojarel Pvt Ltd (Booking.com) (2023-05 – 2023-10)

• Assisted customers with bookings.
• Maintained fast response time.
• Improved customer satisfaction.

Email Support at Policybazaar (2022-12 – 2023-02)

• Managed insurance queries via email.
• Handled complaints effectively.

Chat Support at Tech Mahindra (OYO) (2021-07 – 2022-08)

• Handled high chat volume.
• Achieved performance targets.
• Assisted with bookings and refunds.

Bachelor of Arts – Delhi University (2015 – 2018)

12th – CBSE Board (2014-04)

10th – CBSE Board (2012-03)