Dr. Charan Joshi

Logistics and Supply Chain Leader with 7+ years of progressive experience managing multimodal transportation networks across parcel, LTL, FTL, dedicated truckload, air freight, and ocean shipments. Proven expertise in TMS optimization, carrier contract negotiation, dispatch automation, and KPI-driven performance management. Strong background in cross-border logistics, ERP workflow improvements, and cost-to-serve analysis.

Recognized for improving throughput, strengthening 3PL partnerships, and scaling operational capacity in high-growth environments. Empathetic and detail-oriented Customer Support Executive assisting global clients in fast-paced environments. Skilled in resolving inquiries, managing invoices, and ensuring smooth customer experiences through effective communication and problem-solving.

Adept at building strong customer relationships, handling escalations with professionalism, and supporting back-office operations for billing and account management. Passionate about delivering customer-first service that fosters trust and long-term loyalty.

Customer service manager at Havells USA (2024-08 – Present)

• Served as the primary point of contact for U.S. clients, ensuring smooth communication and quick resolution of inquiries.
• Assisted customers with order support, invoices, and product information, maintaining accuracy and trust.
• Partnered with the sales team to identify client needs and upsell solutions, boosting revenue and strengthening long-term relationships.
• Managed customer escalations with empathy and professionalism, achieving a 95%+ satisfaction rating.
• Prepared and reviewed client reports, purchase orders, and billing documents to ensure seamless operations.
• Built strong relationships by understanding client challenges and offering practical, timely solutions.
• Collaborated across departments (sales, finance, logistics) to deliver a complete customer experience.

International sales and support executive (USA and Canada) at Ostt Logistics (USA) (2022-11 – 2024-07)

• Act as the first point of contact for customers, ensuring smooth communication and relationship management.
• Coordinate between clients, transport teams, and warehouse staff to ensure timely deliveries.
• Handle inquiries regarding shipment status, delays, documentation, and billing.
• Support sales and operations teams in managing client expectations.
• Maintain accurate records of orders, tracking details, and customer feedback.
• Represent the company's service values by delivering a professional and solution-oriented approach.
• Established and maintained strong relationships with clients, achieving a 30% retention rate of key international accounts.
• Provided customized logistics solutions tailored to the specific needs of each client, enhancing satisfaction and loyalty.
• Collaborated with cross-functional teams to ensure seamless execution of logistics operations.
• Ensured compliance with international trade regulations, minimizing risks and protecting the company's reputation.

Customer Support executive at ICT USA (2021-07 – 2022-10)

• Supported clients across healthcare and e-commerce industries with appointment scheduling, billing queries, and product information.
• Maintained confidentiality and handled sensitive patient data in line with client policies.
• Used tools like Zoho Desk and live chat platforms to resolve issues in real time.

Clinic Operation Executive at California sleep centre (2018-06 – 2021-06)

US Clinic Operations (Sleep Centers)

• Coordinated patient appointments and sleep study schedules for U.S. clinics.
• Communicated with patients, doctors, and technicians to ensure smooth operations.
• Managed patient data, reports, and insurance details with accuracy and care.
• Supported daily clinic functions and maintained HIPAA compliance.
• Helped improve workflow efficiency and patient experience.

Post graduate diploma in International business operations – IGNOU (2025)

Doctor of pharmacy in Pharmacy – Parul University (2024)

Higher secondary education – Kendriya vidyalaya (2018)

Secondary Education – Atmiya Vidya peeth (2016)