Drishti

Dedicated automotive customer service professional with over 3 years of experience in customer relationship management, service operations, reception management, and customer satisfaction. Proven ability to handle customer concerns, coordinate with teams, and deliver excellent service experiences in leading automobile dealerships.

Service Manager at Shivam Hyundai (2026-01 – Present)

• Managing service operations and customer satisfaction.
• Coordinating with service advisors and workshop teams.
• Ensuring high-quality customer experience.

Customer Care Manager at Maruti Suzuki Nexa (Ajmer Auto) (2024-02 – 2026-01)

• Managed customer feedback and CRM activities.
• Improved customer satisfaction through effective follow-up.
• Coordinated dealership customer engagement programs.

Reception & Customer Care Executive at Samradh KIA (2023-01 – 2024-02)

• Handled customer inquiries and appointment scheduling.
• Maintained professional front-office operations.
• Assisted in customer relationship activities.

Bachelor of Commerce in B.Com. – MDSU, Ajmer (2024)

Senior Secondary – RBSE, Ajmer (2021)

Secondary – CBSE, Ajmer (2017)