Durga Bhavani

Content Moderation and Customer Support Professional with 4+ years of experience in content review, digital customer interactions, issue resolution, and customer satisfaction. Experienced in working with global processes, maintaining quality standards, and handling high-volume operations in fast-paced environments.

Content Moderator at Wipro (Meta Process) (2024-08 – 2025-05)

• Reviewed user-generated content according to platform policies and guidelines.
• Maintained quality and accuracy standards while handling large content volumes.
• Identified policy violations and escalated critical cases appropriately.
• Consistently met productivity and quality targets.

Digital Interaction Advisor at 24[7].ai Customer Pvt. Ltd. (Mobility Process) (2021-04 – 2023-03)

• Assisted customers through digital support channels.
• Resolved customer issues efficiently while maintaining service quality.
• Provided accurate information and ensured customer satisfaction.
• Worked collaboratively with teams to achieve operational goals.

Digital Interaction Advisor at 24[7].ai Customer Pvt. Ltd. (Kohls Process) (2020-09 – 2021-01)

• Handled customer inquiries and service requests.
• Delivered prompt and professional customer support.
• Maintained process compliance and quality standards.

MBA in Finance – Suprabath Institute for Management and Computer Studies (2019)

B.Com in Computers – Kasturba Gandhi Degree College for Women (2017)

Intermediate – St. Ann's Junior College for Girls (2014)

SSC – Bhashyam High School (2012)