Durga Manikanta Nakka

Senior Technical Product Manager with 8+ years of experience in API Product Management, Product Strategy, Digital Lending, and Enterprise Platforms within Banking and SaaS. Proven track record of delivering scalable API products, driving workflow automation, and leading cross-functional product initiatives. JP Morgan Chase & Co. – Stabilized enterprise API platforms through modernization and GCP integration, reducing production defects by 80%+ while improving platform reliability and AML automation.

HighRadius – Led Enterprise SaaS product implementations that delivered 15–20% workflow automation and generated $295K in annual cost savings through product-led process improvements.

Product Manager at JP Morgan Chase & Co. (2023-09 – Present)

• Stabilized API service by leading modernization and GCP integration, reducing defects by over 80% and downstream issues by nearly 100%.
• Designed & launched an early AML screening process, mitigating late-stage fraud risks identified post-loan delivery and reducing make-whole payments by enabling earlier decisioning.
• Owned product lifecycle for Referral Case Management System (RCMS), defining product vision and MVP delivery to improve case resolution efficiency by 20% and reduce defects.
• Addressed AML screening gaps by defining retry mechanisms, webhook self-healing, and 24-hour monitoring, enhancing operational resilience and auditability for banking platforms.
• Automated AML by designing event-driven workflows using webhooks and APIs, enabling real-time identification and reducing manual intervention for enterprise-scale customer onboarding.
• Automated holiday calendar updates, reducing implementation time by 2 weeks and minimizing UAT cycles; streamlined coordination and improved release readiness through process automation and detailed product requirements.
• Initiated AML/KYC screening pre-delivery via automated solution, preventing $196K in make-whole exposure and improving customer experience by reducing rejections from 30-45 days to days, directly supporting Risk Mitigation in home lending.
• Ensured Loan Creator Service (LCS) stability for Digital Self Service (SS) MVP rollout by performing cross-functional validation and resolving dependencies, enabling reliable lead-to-loan conversion for ~10% of users without critical issues.
• Resolved field mapping ambiguity for 100+ fields and defined MVP dataset for Loan Creator Service automation, mitigating launch delays and integration failures through cross-functional collaboration and API integration strategy.

Product Owner at HighRadius Corp. (2021-08 – 2023-08)

• Delivered a secure EIPP solution, integrating Payment Tokenization and Payment Gateway Integration, to digitize invoice management and reduce payment acceptance costs, resulting in streamlined digital payments and enhanced customer experience.
• Addressed product concepts gaps via fit-gap analysis for 20+ user stories, configuring platforms for 5 enterprise implementations to align capabilities with business requirements and ensure successful deployment.
• Led stakeholder engagement sessions to align executives on solution direction, securing buy-in for strategic decisions and earning an accelerated promotion to senior ownership 1 year ahead of schedule for delivery execution.
• Led Enterprise SaaS product implementations that delivered 15–20% workflow automation and generated $295K in annual cost savings through product-led process improvements.

Product Owner at Model N Inc. (2018-04 – 2021-08)

• Addressed challenges in RTS quality by conducting beta and mixed-bowl testing and collaborating with engineering teams, identifying 10+ critical defects before production to enhance RTS stability and ensure reliable product releases.
• Addressed client needs by conducting fit-gap analysis on 20+ user stories, deploying tailored solutions for 5 enterprise/hi-tech clients, enhancing market understanding and personalization.
• Validated issue resolution and conducted client demos to confirm business requirements, achieving 100% UAT sign-off and enabling on-time go-live for pharmaceutical clients by ensuring solution quality and stakeholder alignment.
• Secured executive buy-in and design ownership by partnering with stakeholders, leading to promotion to senior ownership 1 year ahead of schedule.

Programmer Analyst at Cognizant (2015-04 – 2018-03)

• Led QA execution for claims adjudication platform and downstream systems, ensuring timely delivery of 200+ features with defect-free releases, overcoming challenges in quality assurance and feature deployment.
• Partnered with business stakeholders to analyse Healthcare PBM requirements for the Point of Sale (POS) claim adjudication platform, coordinating with downstream Adjustments and Benefits teams to validate end-to-end workflows, drive stakeholder approvals, and deliver multiple production enhancements with zero post-release defects.
• Authored 100 automated test cases in Selenium and analyzed 200+ customer surveys, driving continuous product improvement and enhancing operational efficiency to achieve a ~10% product quality increase.

Bachelor of Engineering in Mechanical Engineering – Andhra University