Chief Client Officer - Ray Minds Consulting Services Pvt. Ltd - India
(2025-03)
- Head marketing, client engagement, and business development, driving new opportunities across digital transformation, data analytics, ERP, and cloud solutions.
- Lead client communication and relationship management, acting as the primary interface between customers, leadership, and technical delivery teams.
- Own pre-sales activities including requirement discovery, solution positioning, proposal coordination, and support in commercial discussions.
- Collaborate with architects and delivery teams to convert business challenges into Power BI, Dynamics 365, Odoo ERP, and Azure-based solutions.
- Strengthen brand presence and sales pipeline through marketing initiatives, partner coordination, and strategic account planning, supporting customer retention and repeat business.
Regional Manager - Support & Service - Lapso India - Kolkata, India
(2023-08 - 2025-02)
- Managed IT department operations, including servers, networking, and IT support services across multiple business units.
- Oversaw IT hardware & software procurement, vendor evaluation, and contract negotiations to reduce costs.
- Implemented asset tracking & monitoring systems, improving visibility and audit compliance.
- Collaborated with stakeholders to enforce IT policies, security compliance, and data protection measures.
- Deployed system upgrades and security patches across servers and endpoints, ensuring compliance with cyber security best practices.
Regional Manager – IT Support & Service - Proffer IT Consultancy Pvt. Ltd. - Kolkata, India
(2019-05 - 2023-07)
- Directed IT support operations for desktops, laptops, and peripheral devices across client sites.
- Managed warranty services, maintenance schedules, and vendor SLAs for uninterrupted IT operations.
- Conducted inventory audits & compliance checks ensuring accurate IT asset registers.
- Delivered technical training and knowledge sessions to improve team efficiency.
Regional Assistant Manager – Service - RX InfoTech Pvt. Ltd. - Kolkata, India
(2018-01 - 2019-04)
- Supervised a 25-member IT support team delivering after-sales technical services across Eastern India.
- Introduced process improvements that reduced ticket resolution time by 20%.
- Monitored team performance using CRM/ITSM tools and presented reports to senior management.
Senior System Administrator - Adiraj Technology Pvt. Ltd. - Kolkata, India
(2014-04 - 2017-12)
- Administered company-wide IT infrastructure including servers, networks, and virtualization systems.
- Developed and enforced IT security policies, backups, and disaster recovery plans, enhancing system resilience.
- Provided escalation-level IT supports, troubleshooting complex hardware/software issues.
Technical Analyst - GB Solz Pvt. Ltd. - Kolkata, India
(2012-04 - 2014-03)
- Managed network infrastructure (routers, switches, servers) for BPO operations.
- Trained and led a 25-person technical support team for a Bhutan-based project.
Technical Head - Richland e-Solution Pvt. Ltd. - Kolkata, India
(2009-10 - 2012-03)
- Supervised IT operations team, maintaining server and network uptime.
Technical Support Assistant - Wipro BPO - Kolkata, India
(2009-01 - 2009-09)
- Delivered technical support for HP laptop users via phone, chat, and email.
