Dwitika Singh

Identity & Access Management (IAM) Specialist with 2.5+ years of experience in One Identity Manager, supporting identity lifecycle management, access governance, provisioning, deployment and production support activities. Experienced in Job Queue and DB Queue analysis and SQL troubleshooting. Contribute to incident resolution, performance optimization, and compliance monitoring as part of the operations team, ensuring a seamless and secure access experience for end users.

Seeking growth in IAM Engineering and Identity Governance (IGA) roles.

Certified One Identity Manager Technical

Specialist with experience working in Agile environments, and compliant IAM solutions.

IAM Specialist - Tata Consultancy Services - Pune, India

(2024-01)

• Managed end-to-end Identity and Access Management (IAM) lifecycle activities using One Identity Manager, including user provisioning, de-provisioning, access modifications, entitlement management, and IT Shop operations.
• Support IAM operations by handling incidents, service and access requests, policy violations, change management and IT Shop approvals, ensuring strict SLA compliance.
• Process bulk requests, entitlement assignments, and role assignments using Data importer, ensuring accurate and efficient user access management.
• Implemented enhancements to the existing OneIM processes and scripts based on business requirements, improving automation, system functionality, and the user experience.
• Perform deployment and release activities by creating transport packages, managing change labels, executing pipelines and promoting changes across Development, Test and Production environments.
• Conduct functional, regression and user acceptance testing of IAM enhancements and configurations to ensure successful and stable production releases.
• Analyze Job Queue and DB Queue processes, investigate failed jobs, identify root causes and perform corrective actions to maintain platform stability.
• Contributed to RBAC alignment and role optimization, improving access control efficiency and reducing unauthorized access risks.
• Execute SQL queries to troubleshoot provisioning failures, synchronization issues, data inconsistencies, and access-related incidents.
• Created and maintained Standard Operating Procedures (SOPs), Knowledge Base articles, Technical documentation and how-to guides on Confluence, improving self-service resolution and team productivity.
• Collaborated in an Agile environment, actively participating in sprint planning, retrospectives, and stakeholder/client discussions.
• Took ownership of operational deliverables, ensuring stable IAM platform performance and timely issue resolution.

Bachelor of Technology - Information Technology - A.P.J. Abdul Kalam Technical University (2019 - 2023) Lucknow, India