Earl Dias

Detail‑oriented logistics support professional skilled in data entry, documentation, shipment tracking, and stakeholder communication. Experienced in assisting logistics teams with accurate record‑keeping, preparing shipping documents, and ensuring smooth flow of goods across supply chains. Strong organizational ability, attention to detail, and effective communication with customers, suppliers, and internal teams.

Logistics Operations Planner - JF Hillebrand

(2013-05 - 2016-10)

• Oversaw export planning, booking, and logistics operations, ensuring accurate record maintenance.
• Fulfilled purchase orders cost‑efficiently and prepared reports for management.
• Coordinated with suppliers for material availability and timely container loading.
• Negotiated freight charges, monitored rates, and expanded forwarder/trucking networks to reduce costs.
• Released Bills of Lading (SWBs/OBLs) and maintained compliance with vessel schedules.
• Maintained daily MIS reports and supported documentation/accounting teams.

Supply Chain Planner - Sysmex Middle East

(2016-11 - 2021-09)

• Entered shipment schedules and purchase orders in SAP.
• Assisted in preparing shipping documents and customs approvals.
• Monitored transport costs and contributed to process improvement initiatives.

Customer Support Executive (Voice Process) - Concentrix

(2024-07 - 2025-01)

• Managed inbound calls, fraud alerts, and dispute resolution.
• Maintained accurate records and achieved SLA targets.

Customer Support Specialist (Chat Process) - Teleperformance

(2025-01 - 2025-09)

• Handled customer disputes via live chat, documented interactions, and ensured compliance.
• Improved turnaround time and customer satisfaction.

Diploma - Logistics - ILM, UK (2007)

Certificate - Logistics & Supply Chain (2025)

Certificate - Import Export in International Trade (2026)

Higher Secondary College (2000)