Telesales Executive at Ison Experience (MTN Call Centre) (2026-01 – Present)
- Provide professional customer support through email, chat, and video/phone communication channels.
- Respond to customer inquiries, resolve issues efficiently, and ensure a positive client experience.
- Support administrative functions including scheduling, documentation, data entry, and internal coordination.
- Maintain clear and timely communication with clients and international stakeholders.
- Assist with operational tasks such as reporting, follow-ups, and process tracking.
- Collaborate with internal teams to ensure customer needs are addressed promptly.
- Manage multiple priorities while maintaining attention to detail and service quality.
- Contribute to the continuous improvement of customer support and administrative workflows.
- Actively prospect and reach out to potential customers via phone.
- Educate customers about mobile insurance benefits and address their inquiries.
- Effectively close sales and meet individual and team sales targets.
- Maintain a database of leads and follow up regularly to maximize conversions.
- Ensure accurate record-keeping of customer information and sales processes.
- Good knowledge on AYO products and services such as Ayo recharge with care, Ayo Family cover, Ayo Annual cover as Wells as mi way, milife, Mobinsure since I work with MTN BPO.
International Sales Executive at Joyea Steel Company ltd (2025-01 – 2026-01)
- Sales Generation & Prospecting: Proactively identifying new business opportunities, securing new customer accounts, and cold calling to expand the client base.
- Technical Sales & Estimation: Preparing detailed, accurate project quotes, estimates, and proposals for metal building systems or roofing projects. This often includes calculating material takeoffs and understanding structural requirements.
- Customer Relationship Management (CRM): Serving as the main contact for clients, addressing inquiries, and maintaining long-term relationships to drive repeat business.
- Product Expertise: Educating customers on the features and benefits of specific roofing materials (e.g., metal tiles, asphalt) and steel products.
- Order Coordination: Entering sales orders into company systems and coordinating with internal teams (technical services, manufacturing, logistics) to ensure on-time delivery.
- Field Visits: Conducting on-site visits to assess project needs, take measurements, or perform inspections (such as storm damage assessments for roofing).
- Post-Sale Service: Managing post-delivery issues, including shortages, damages, and field installation questions.
International Sales Consultant at Euroexim Bank (2024-06 – Present)
- Analyze client trade finance needs and provide tailored solutions.
- Advise on optimal trade finance instruments (e.g., letters of credit, factoring, forfaiting).
- Develop and implement trade finance strategies to minimize risk.
- Conduct market research and competitor analysis.
- Collaborate with banks, financial institutions, and trade organizations.
- Assess client creditworthiness and country risk.
- Evaluate trade finance options (e.g., export credit insurance, supply chain finance).
- Structure and negotiate trade finance deals.
- Develop and review trade finance documentation (e.g., letters of credit, bills of lading).
Data Analyst at Jobberman Ghana Ltd (2023-08 – 2024-05)
- Data Collection: Gather and integrate data from various sources.
- Data Analysis: Use statistical and analytical techniques to identify trends, patterns, and correlations.
- Data Visualization: Present findings using reports, dashboards, and visualizations.
- Insights Generation: Interpret results, identify opportunities, and recommend actions.
- Stakeholder Communication: Share findings with stakeholders, including non-technical audiences.
- Develop and maintain databases, data systems, and data processes.
- Design and implement data visualization tools and reports.
- Conduct statistical analysis, data modeling, and data mining.
- Identify data quality issues and develop solutions.
- Collaborate with stakeholders to understand business requirements.
- Perform regression analysis, forecasting, and predictive modeling.
- Conduct market research and competitor analysis.
- Analyze customer behavior and preferences.
- Identify areas for process improvement.
- Present findings to stakeholders, including senior management.
- Create reports, dashboards, and visualizations.
- Develop and maintain documentation of analysis and results.
- Collaborate with cross-functional teams.
- Communicate complex technical concepts to non-technical audiences.
- Develop strategic recommendations based on analysis.
- Identify business opportunities and risks.
- Collaborate with stakeholders to develop business goals.
- Develop and implement data-driven decision-making processes.
- Evaluate the effectiveness of business initiatives.
International sales Head at Ronevra Minerals Company ltd (2020-01 – 2023-05)
- Provide professional customer support through email, chat, and video/phone communication channels.
- Respond to customer inquiries, resolve issues efficiently, and ensure a positive client experience.
- Support administrative functions including scheduling, documentation, data entry, and internal coordination.
- Maintain clear and timely communication with clients and international stakeholders.
- Assist with operational tasks such as reporting, follow-ups, and process tracking.
- Collaborate with internal teams to ensure customer needs are addressed promptly.
- Manage multiple priorities while maintaining attention to detail and service quality.
- Contribute to the continuous improvement of customer support and administrative workflows.
Data Analyst at Esoko Ghana Ltd (2015-01 – 2019-12)
- Supported senior-level executives with administrative tasks, such as correspondence and report preparation.
- Managed office operations, including supplies, equipment, and maintenance.
- Coordinated meetings, conferences, and special events.
- Research analysis.
- Data monitoring and evaluation of data.
