Ebinesar92

Highly skilled Senior Technical sales and Service Representative with background in troubleshooting complex technical issues and facilitating customer support interactions. Strengths lie in maintaining high customer satisfaction rates, managing technical service teams, and implementing effective solutions to common problems. Demonstrated history of improving system operations and efficiency while reducing downtime and Innovative with Technical Sales and services relishes in opportunity to drive company success through effectively delivering great solutions.

Friendly personality remains cool even in challenging environments. Exceptional technical knowledge backed by solid sales skills.

Application Engineer (Technical Sales & Services) at Nalco Water India Pvt Ltd (2016-01 – Present)

• Developed and implemented sales strategies for technical products.
• Identified potential customers and established relationships with them.
• Conducted market research to identify customer needs and preferences.
• Provided product demonstrations to clients.
• Prepared proposals and quotations for prospective clients.
• Maintained accurate records of all sales activities, including customer profiles, orders, payments.
• Resolved customer complaints in a timely manner.
• Analyzed competitor data to develop competitive pricing models.
• Assisted customers in selecting the most appropriate technical solutions for their needs.
• Responded promptly to customer emails or phone calls regarding inquiries about products or services.
• Handled many customer issues monthly, resolving problems quickly and effectively.
• Reported and presented sales, leads and new contacts to management when appropriate.
• Increased repeat business using great customer service, problem-solving and conflict resolution skills.
• Developed relationships with customers and presented promotions that increased shelf space, sales and profit.

WTP In charge at Wipro Technologies (2012-09 – 2015-12)

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked with cross-functional teams to achieve goals.
• Identified needs of customers promptly and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Achieved cost-savings by developing functional solutions to problems.

Bachelor of Science in Chemistry – Loyola College, Chennai (2012-05)

HSC – Ananthavalli Matriculation Higher Secondary School (2009)

SSLC – Ananthavalli Matriculation Higher Secondary School (2007)