Edison Vrayen

• Skilled in assessment, planning, implementation management and exercising of managed services solutions and Operations in regulated environments. 
• Passionate for customer success, credited with implementing a variety of programs to accelerate time-to-value, actively manage the customer lifecycle, advance solutions via customer advocacy and feedback, and lead renewal and account expansion utilizing CRM and data management tools.
• Demonstrated leadership and coordination skills combined with the ability to create and maintain a sense of urgency across all resolver groups, and to drive progress in a high-pressure, dynamic, real-time environment. 
• A seasoned and proven business and technical partner with a talent for building teams, systems, and policies that propel organizational growth and success.

Results-oriented Operations Leader with 20+ years’ experience in customer success, project management,

global service delivery, migrations & transitions, operations while driving revenue growth and improvements

• Skilled in assessment, planning, implementation management and exercising of managed services solutions and Operations in regulated environments. 
• Passionate for customer success, credited with implementing a variety of programs to accelerate time-to-value, actively manage the customer lifecycle, advance solutions via customer advocacy and feedback, and lead renewal and account expansion utilizing CRM and data management tools.
• Demonstrated leadership and coordination skills combined with the ability to create and maintain a sense of urgency across all resolver groups, and to drive progress in a high-pressure, dynamic, real-time environment. 
• A seasoned and proven business and technical partner with a talent for building teams, systems, and policies that propel organizational growth and success.

MA Political Science & International Relations