Edward Gordon

Global operations executive with 25+ years of leadership experience delivering complex operations across hospitality, live entertainment, logistics, retail, food & beverage, and customer experience. Expertise includes multi-country project delivery, business operations, operational excellence, vendor and stakeholder management, SOP development, procurement, budgeting, risk management, and leading multidisciplinary teams. Proven ability to build scalable operational systems, launch new businesses, optimise workflows, and deliver premium customer experiences under demanding conditions.

Operations & Project Management Consultant at Self-employed (2025-01 – Present)

• Lead end-to-end planning and execution of premium experiential projects.
• Manage vendors, logistics, hospitality, budgets, staffing, timelines and risk.
• Develop SOPs and operational frameworks for consistent delivery.
• Show director for the Lionel Messi - G.O.A.T India Tour - Hyderabad showcase.
• Head operations for executing D'Yavol After Dark experiences with Aryan Khan.

Head of Operations at Submerge Entertainment Pvt. Ltd. (2023-01 – 2026-12)

• Directed operations for music festivals, International artist tours and brand activations.
• Managed procurement, artist logistics, accommodation, transport, contracts and budgets.
• Implemented operational systems improving efficiency and accountability.

Chief Operating Officer at Madi Things LLP (2021-01 – 2023-12)

• Oversaw operations, inventory, fulfilment, shipping and commercial processes.

Deputy General Manager – Projects at AGA Hospitality (2018-01 – 2020-12)

• Delivered hospitality projects from site selection through operational launch.
• Led procurement, licensing, recruitment and SOP implementation.

Head of Logistics at Maverix Platforms (2016-01 – 2018-12)

• Built a cold-chain logistics network across six Indian cities along with setting up 3 biggest cloud kitchens in the country during this period.

Director at Yellow Sapphire Food Consultants (2014-01 – 2016-12)

• Consulted on restaurant launches and commercial kitchen operations.

Store Operations Manager at Decathlon (2013-01 – 2014-12)

• Launched retail operations and managed customer experience and departments.

Leadership Roles at Hutchison 3 Global Services & Apple One (2001-01 – 2012-12)

• Led customer operations, coaching, performance management and process improvement teams.

Bachelor's Degree in Psychology & Commerce – University of Mumbai