Ekesha C

Concentrix enabled the person to gain expertise in Google Ads policy enforcement, focusing on fraudulent activity detection, Monitor Payment Transactions, Payment Instrument Analysis, Overdelivery & Overrun, Monitoring Issue Escalation & Resolution and regulatory compliance. As a Senior Representative Operations, worked on identifying patterns and suspending accounts flagged for potential circumvention violations, contributing to maintaining a trustworthy advertising platform.

1.Monitor Payment Transactions

Investigate and analyze incoming and outgoing payment transactions for anomalies, delays, or unauthorized activity to ensure secure and accurate fund transfers.

• Risk & Fraud Detection

Identify patterns of suspicious activity such as multiple account ownership, IP spoofing, chargebacks, or circumvention attempts in payment behavior.

• Payment Instrument Analysis

Review and verify various payment instruments (credit cards, bank transfers, wallets) for consistency, policy compliance, and potential fraudulent use.

• Policy Compliance & Process Adherence

Ensure all transactions are compliant with internal policies, regulatory standards, and anti-money laundering (AML) guidelines.

• Overdelivery & Overrun Monitoring

Track campaign budgets against actual spend to identify overdelivery or overrun scenarios, ensuring billing accuracy and timely issue resolution.

Identify campaigns or transactions exceeding allocated budgets. Monitor ad overdelivery or overrun patterns and coordinate with billing teams for correction.

• Issue Escalation & Resolution

Document and escalate unresolved or high-risk payment issues. Work closely with legal, compliance, and finance departments to drive resolutions.

• Reporting & Insights

Create fraud trend reports, risk assessments, and payment performance dashboards to support decision-making and improve internal control

Bachelors of Arts in English literature