Sr.Representative operations - Google ads
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Concentrix enabled the person to gain expertise in Google Ads policy enforcement, focusing on fraudulent activity detection, Monitor Payment Transactions, Payment Instrument Analysis, Overdelivery & Overrun, Monitoring Issue Escalation & Resolution and regulatory compliance. As a Senior Representative Operations, worked on identifying patterns and suspending accounts flagged for potential circumvention violations, contributing to maintaining a trustworthy advertising platform.
1.Monitor Payment Transactions
Investigate and analyze incoming and outgoing payment transactions for anomalies, delays, or unauthorized activity to ensure secure and accurate fund transfers.
Identify patterns of suspicious activity such as multiple account ownership, IP spoofing, chargebacks, or circumvention attempts in payment behavior.
Review and verify various payment instruments (credit cards, bank transfers, wallets) for consistency, policy compliance, and potential fraudulent use.
Ensure all transactions are compliant with internal policies, regulatory standards, and anti-money laundering (AML) guidelines.
Track campaign budgets against actual spend to identify overdelivery or overrun scenarios, ensuring billing accuracy and timely issue resolution.
Identify campaigns or transactions exceeding allocated budgets. Monitor ad overdelivery or overrun patterns and coordinate with billing teams for correction.
Document and escalate unresolved or high-risk payment issues. Work closely with legal, compliance, and finance departments to drive resolutions.
Create fraud trend reports, risk assessments, and payment performance dashboards to support decision-making and improve internal control
Bachelors of Arts in English literature
