Ekta Anand

Results-driven Professional with 3 years of experience in operational management, team coordination, stakeholder communication, and training. Highly skilled in analytical problem-solving, workflow optimization, and performance tracking. Adept at managing end-to-end operational activities, facilitating cross-functional collaboration, and leveraging data-driven decision-making to achieve organizational goals in fast-paced corporate environments.

Lead Coordinator & Educator at Educational & Training Services (2023-01 – Present)

• Directed daily operations and learning delivery, improving overall performance metrics and participant engagement by 25%.
• Led and mentored a cross-functional team of instructors, conducting regular performance evaluations, onboarding sessions, and quality assessments.
• Analyzed performance data to generate actionable reports for senior leadership, resulting in a 15% increase in retention rates.
• Managed administrative and client communications, resolving complex inquiries and escalations with high satisfaction ratings.

Operations & Training Associate at Academic & Skill Development Sector (2021-01 – 2023-12)

• Coordinated scheduling, resource allocation, and workflow tracking across multiple operational tracks.
• Applied computer tools to track attendance, maintain official records, and streamline weekly reporting.
• Designed and executed interactive workshops focused on communication skills, critical thinking, and team collaboration.
• Streamlined daily administrative workflows, reducing task execution delays by 20%.

Bachelor of Arts in Sociology (Hons.) – Purnea University, Bihar (2022-01)

Senior Secondary in PCB – CBSE Board (2019-01)

Secondary in 10th – CBSE Board (2017-01)