Elayaraman Ramalingam

Frontend Software Engineer with experience building scalable, high-performance Single Page Applications (SPA) and internal tooling at Freshworks. Proficient in React.js, TypeScript, and frontend architecture with a focus on improving platform reliability and shipping customer-facing features.

Graduate Trainee – Software Engineering at Freshworks (2025-02 – Present)

• Added a new search tab within Freshdesk's existing search experience, delivering the feature end-to-end using AI-assisted development workflows.
• Delivered high-impact frontend fixes directly addressing critical churn points, stabilizing the core UI and contributing to the retention of $3M+ in ARR.
• Designed and developed a centralized frontend dashboard to visualize CI/CD automation failures, reducing cross-team debugging time and accelerating release velocity.
• Migrated legacy automation suites from TestIM to Playwright and implemented module validations, elevating the Plans & Billing module's regression pipeline reliability from 70% to 91%.

Software Engineering Intern at Freshworks (2023-12 – 2025-01)

• Redesigned the Freshdesk onboarding and email workflows using React.js to improve the self-serving user experience, reducing manual support overhead and enhancing new user activation.
• Triaged and resolved 64 high-priority (L4) customer-facing bugs across Freshchat and Freshdesk within a single quarter, significantly improving product stability for enterprise clients.
• Revamped "Alfred," a complex internal React-based account management tool for Freshchat, upgrading the component architecture to improve system load times and operational usability.
• Worked within a Micro Frontend (MFE) architecture during Ember.js to React.js migration efforts, gaining exposure to large-scale frontend modernization patterns.
• Developed and deployed a custom marketplace application to the Freshchat ecosystem, expanding third-party integration capabilities.

Bachelor of Science in Data Science – Indian Institute of Technology Madras (IIT Madras) (2025-09)

Diploma in Computer Engineering – KMPTC (2019-07 – 2022-06)