Elishba Zipporah

Dedicated professional with over 15 years of experience in team leadership, eCommerce management, customer support, and counseling. Proven ability to deliver exceptional customer experiences, resolve complex issues, and drive operational efficiency. Seeking a challenging role in an organization that values expertise and offers opportunities for growth and contribution.

Senior Customer Specialist - Skoruz Technologies - US Client

(2025-03 - 2025-08)

• Managing orders through website and WhatsApp.
• Handling customer queries through calls, WhatsApp and resolve all complaints.
• Handling SaaS products.
• Managing sales queries.
• Documentation and reporting.

eCommerce Manager - Premium Deals - New Zealand Shift, Voice Process

(2021-09 - 2024-09)

• Managed and fulfilled orders efficiently.
• Resolved customer complaints and handled escalations with professionalism.
• Ensured high customer satisfaction through timely resolution.
• Extracting data from various sources.
• Worked with cross-functional teams like marketing, finance, or operations to address data needs.
• Project planning, Team coordination, Quality Assurance.
• Compliance and confidentiality.

Customer Care Support Executive - Kayaks2Fish / Naany-Annie - Australian

(2019-03 - 2021-07)

• Provided solutions to Australian customers via calls and ticketing systems.
• Maintained high standards of customer service and communication.

Anchor - Billing and Accounts - L4 Support Services - Australian Shift

(2012-01 - 2019-03)

• Managed billing, domain registration, renewals, and transfers.
• Handled tickets and calls, providing payment solutions to Australian clients.
• Delivered excellent customer service through overseas communication.

Student Director and Counselor - Siloam Social Welfare Organization

(2003-05 - 2012-01)

• Counselled students and organized social service campaigns.
• Conducted seminars and workshops to support youth development.

Bachelor of Engineering (BE) - Karunya University (2001)

Class XII - State Board (1996)

Class X - Articulation (1994)