Elsy Danly

To secure a role that leverages my 2 years of experience, proven reliability, and ability to work effectively in team environments, while continuing to develop professionally.

Process Associate at HCL tech (2024-02 – Present)

Customer Service & Credit Analysis Experian Credit Report Agency, UK | 2 years

• Handled customer service operations related to credit analysis, subscription management, and Experian app backend issues (e.g., login troubleshooting).
• Managed chargebacks and subscription adjustments, ensuring accurate billing and customer satisfaction.
• Investigated and resolved overpayment queries on CAIS accounts, providing clear explanations and corrective actions.
• Generated updated credit score reports, incorporating subscription details, public records, and account information.

KYC officer at Standard chartered (2023-08 – 2023-12)

• Document Verification- Verify customer documents, ensuring accuracy and compliance with RBI regulations.
• Data Updating- Edit and update customer details using ID&V proofs, leveraging ICM and EOPS applications.
• CKYC Process- Execute the Central KYC (CKYC) process, involving image verification, cropping, and masking, before forwarding to checkers.
• KYC Checking- Review and edit KYC information, ensuring accuracy and completeness, using various applications.
• Discrepancy Identification- Identify inconsistencies in client information, particularly PAN card details, and promptly notify clients.

MBA in Finance with corporate financial strategy – University of Madras

B.com in Accounting, finance and banking – Annai Velankanni College for womens (2020 – 2023)