Embivert

Travel & Customer Service Professional with extensive experience in domestic and international airline operations, ticketing support and schedule change management. Proficient in Amadeus GDS, fare calculations, flight reservations, cancellations, refunds and handling Special Service Requests (SSRs). A skilled communicator and problem-solver adept at managing high-volume calls and emails while maintaining top-tier service quality.

Seeking a Travel Consultant or Airline Ticketing Executive role to leverage industry expertise and deliver exceptional passenger experiences in a dynamic organization.

Data Verifier - OCROLUS East Private Limited - Noida, UP

(2025-03 - 2025-09)

• Handled bank and mortgage-related documents of international personnel with accuracy and confidentiality.
• Verified financial documents while maintaining operational quality and compliance standards.
• Demonstrated strong attention to detail and process management skills.

Executive – Customer Service, Operations - iEnergizer IT Services Pvt. Ltd. – Airtel (Multi) - Noida UP

(2023-04 - 2023-12)

• Handled customer concerns, telecom-related queries, and complaint resolution through voice support.
• Maintained high customer satisfaction and quality standards.
• Assisted customers with service-related issues while ensuring professional communication.
• Supported new joiners by providing operational guidance and on-floor assistance.

Senior Executive – Customer Service, Operations - iEnergizer IT Services Pvt. Ltd. – GO-MMT - Noida, UP

(2021-09 - 2022-08)

• Provided customer support for domestic and international travel operations.
• Assisted customers regarding schedule changes, booking updates, and travel-related concerns through calls and emails.
• Managed cancellations, fare calculations, and service requests efficiently.
• Ensured smooth customer interactions while maintaining operational accuracy.

Bachelor of Arts - B.A. - Mahatma Jyotiba Phule Rohilkhand University (MJPRU) (2020-04)

Class XII - CBSE - Kendriya Vidyalaya Air Force Station Izzatnagar (2017-04)

Class X - CBSE - Kendriya Vidyalaya Air Force Station Izzatnagar (2015-04)