Regional Resources Manager - IndusInd Bank Contact Centre
(2023-02)
- Act as a strategic HR advisor, bridging the gap between business and HR to ensure alignment of people strategies with organizational objectives.
- Partner closely with senior leadership to understand business priorities and translate them into actionable HR initiatives that drive performance and growth.
- Contribute to overall business success by implementing HR practices that support organizational goals, productivity, and cultural transformation.
- Manage employee relations, including grievance handling, and oversee payroll-related activities to ensure smooth HR operations and a positive employee experience.
- Serve as a trusted advisor to both leadership and employees, building strong stakeholder relationships across all levels of the organization.
- Influence decision-making through effective communication and data-driven insights, ensuring alignment with business and HR strategies.
- Lead and support talent acquisition, retention, succession planning, and employee development initiatives to build high-performing teams.
- Oversee vendor management and ensure seamless delivery of outsourced HR services.
- Identify training and development needs, design relevant learning interventions, and support continuous capability building.
- Managed end to end performance appraisal cycle for employees including goal setting, completion of self-assessments, manager reviews, developmental plans and final ratings
- Drive people-focused decision-making, ensuring HR interventions add measurable business value
Sr. Human Resource Analyst - Societe Generale Global Solution Group Centre Pvt. Ltd
(2021-12 - 2022-08)
- Oversaw end-to-end HR operations, ensuring seamless employee lifecycle management and process efficiency.
- Streamlined background verification processes to ensure timely onboarding and compliance adherence.
- Administered payroll processes with a focus on accuracy, timeliness, and regulatory compliance.
- Fostered positive employee relations by bridging communication between employees and leadership.
- Addressed employee concerns and resolved workplace conflicts effectively, fostering a positive, inclusive, and high-performance work environment.
- Strengthened employee engagement by promoting open communication and building trust across all levels of the organization.
- Developed and implemented HR policies and practices aligned with organizational goals and compliance requirements.
- Partnered with business leaders on succession planning initiatives, identifying key talent and building leadership pipelines to ensure business continuity.
Human Resource Process Advisor - Barclays Shared Services Pvt Ltd
(2017-07 - 2021-12)
- Managed the full employee lifecycle, ensuring efficiency and consistency across all HR touch points.
- Acted as a point of contact for employees, handling queries related to HR policies, workplace issues, and grievances.
- Drove employee engagement initiatives to improve morale, satisfaction, and retention
- Managed employee relations by addressing concerns, resolving conflicts, and ensuring a positive and inclusive work environment.
- Educated employees on company policies, code of conduct, and best practices.
- Managed Performance appraisal process - complied data, tracked KPIs ensuring 100% completion of self assessments, manager reviews and final ratings
- Partnered with managers to improve team effectiveness and individual performance outcomes.
Human Resource Officer - Wipro Technologies
(2016-02 - 2017-06)
- Managed end-to-end recruitment processes, including sourcing, screening, and coordinating interviews to ensure timely hiring.
- Conducted background verification (BGV) checks for all employees in accordance with company policies and compliance requirements.
- Administered the new hire onboarding process, including pre-employment documentation and testing to ensure a smooth joining experience.
- Maintained and updated employee records and HR documentation, ensuring data accuracy and confidentiality.
- Supported employee relations activities, assisting in handling employee queries and grievance resolution.
- Tracked and monitored training progress, coordinating with stakeholders to ensure completion of learning initiatives.
- Assisted senior HR leadership with payroll activities, ensuring accuracy and timely processing.
