Enoch Joel

I'm an MIS Executive with 6 years of experience turning operational data into dashboards and reports that management can actually act on. I work extensively in Excel — building pivot tables, writing VBA macros, and cleaning up messy datasets — and I put together PowerPoint decks to communicate findings to stakeholders. Alongside the reporting work, I've led teams, run quality audits, and consistently found ways to make raw data more useful for decision-making.

Team Lead – MIS & Operations Reporting at InfoSearch BPO Services (2023-02 – 2026-03)

• Built and maintained MIS dashboards to track team-level KPIs including accuracy, productivity, and turnaround time (TAT), giving leadership real-time visibility into operational performance.
• Designed and delivered PowerPoint reports to international stakeholders, presenting quality audit findings, error analysis, and performance trends.
• Developed custom VBA Macros (e.g., for the Redbull account) that automated data verification and reduced report/data cleanup time by 80%, accelerating approval and delivery cycles.
• Led quality audits and root cause analysis (RCA) to identify data/process gaps and improve reporting reliability.
• Trained and mentored new team members on SOPs and reporting standards, ensuring consistent, audit-ready data output.

Senior Process Executive at InfoSearch BPO Services (2021-11 – 2023-01)

• Supported shift-level MIS reporting, resource planning, and daily delivery tracking as backup shift lead and project reviewer.
• Monitored capacity utilization and job-plan execution, feeding data into operational planning decisions.
• Analyzed team performance data to identify training needs and coordinated targeted coaching to improve accuracy and productivity.
• Maintained clear reporting communication with clients and managers through weekly process update calls.

Process Executive at InfoSearch BPO Services (2019-05 – 2021-10)

• Delivered high-volume operational tasks with a strong focus on data accuracy and adherence to quality guidelines.
• Proofread and validated deliverables before quality checks, improving data consistency and reducing rework.

BA in Economics – Loyola College (2016 – 2019)

12th Standard – Emma Foulger Matriculation Higher Secondary School (2016 – 2016)