Er.sunny Sharma

Automotive Service Manager with 7+ years of experience across workshop operations, service advising, customer relationship management, bodyshop operations, team supervision, scheduling, quality control and inventory management. Experienced in handling customer service requests, diagnostic reporting, service planning and workshop performance. Seeking a Remote Service Advisor, Automotive Customer Support, Vehicle Onboarding or Remote Service Coordination role.

Service Manager - Crossland Cars Pvt. Ltd. (Hyundai) - Kotputli

(2026-05)

• Manage end-to-end workshop operations, service planning, team performance and customer satisfaction.
• Coordinate service workflow, customer requirements and operational priorities.
• Monitor service quality and support timely resolution of customer concerns.

Assistant Workshop Manager - Nexa Prem Motors Pvt. Ltd. (Maruti Suzuki) - Kotputli

(2025-11 - 2026-05)

• Supervised daily workshop activities and service advising workflows.
• Supported maintenance quality control and coordinated workshop teams.
• Followed up on service activities to maintain customer satisfaction.

Assistant Workshop Manager - KP Automotive Pvt. Ltd. - Shahpura

(2024-06 - 2025-11)

• Led technical teams and optimized workshop workflow processes.
• Maintained inventory control and supported smooth service operations.
• Coordinated technical and operational activities to improve efficiency.

Service Advisor - Auric Motors Pvt. Ltd. (Maruti Suzuki) - Jhunjhunu

(2022-12 - 2024-09)

• Handled customer service requests and service-related communication.
• Prepared and managed diagnostic reporting and coordinated customer requirements.
• Managed customer relationship activities and service follow-up.

Bodyshop Manager - Shri Krishna Raj Four Wheels Pvt. Ltd. (Tata) - Jhunjhunu

(2021-12 - 2022-04)

• Oversaw bodyshop repairs, spare-parts inventory and quality assurance.
• Coordinated repair activities and maintained service quality standards.

Diploma - Mechanical Engineering - Jagdish Prashad Jhabarmal Tibrewal University (2013 - 2016)

12th - Commerce - Rajasthani Sheshu Mandir Sr. Sr. Public School (2008 - 2009)