Esha Samjiskar

Infrastructure and Linux Administration professional with 3+ years of experience in managed services, production support, vulnerability remediation, patch management, monitoring, and middleware support. Strong hands-on expertise in Red Hat Enterprise Linux (RHEL 7/8/9), incident and change management, and supporting enterprise applications in hybrid environments. Proven ability to troubleshoot complex issues, ensure system stability, and collaborate with cross-functional teams in regulated production environments.

Infra Managed Service Analyst - Accenture Solutions Private Limited - Mumbai

(2022-12)

Project: CVS HEALTH

• Red Hat Enterprise Linux (RHEL 7/8/9)
• Managed 1000+ enterprise Linux servers across production and non-production environments
• Automated monthly and emergency OS patching for 1000+ Linux servers using Ansible playbooks with version-controlled deployment workflows through GitHub, ensuring standardized execution and compliance
• Performed monthly and emergency OS patching, kernel upgrades, and security remediation, ensuring compliance with enterprise security baselines
• Executed pre-patch and post-patch validation, reboot coordination, and application team sign-offs
• Coordinated with security, infrastructure, and application teams for vulnerability remediation and audit compliance
• Managed filesystem permissions, services, processes, users, and groups across enterprise Linux environments
• Monitored CPU, memory, disk, and process utilization; performed performance tuning, capacity planning, and availability monitoring
• Administered LVM, disk provisioning, filesystem expansion, and NFS mount troubleshooting for mission-critical applications
• Supported Linux systems in virtualized and cloud environments including VMware vSphere and Amazon Web Services
• Conducted kernel panic troubleshooting, KDUMP analysis, and root cause analysis (RCA) for critical production incidents
• Executed change management activities, SOP documentation, and operational compliance reporting
• Executed production changes, handled P1/P2 incidents, and prepared RCA documentation

Infra Managed Service Analyst - Accenture Solutions Private Limited - Mumbai

(2022-12)

Project: SAP - 9940292162 SAP HCM

• Experience with continuous alert monitoring, resolving alerts and incidents
• Experience in working with linux commands
• Identifying issues, analyzing information and providing solutions to problems
• Providing support for various middleware applications like SFAPI, S2, BOOMI, APIGEE, Dataservices

Masters - Information Technology - University Of Mumbai (2023 - 2025)

Bachelors - Information Technology - L.R Tiwari Degree college (2019 - 2022)

HSC - Science - L.P Raval Junior College (2017 - 2019)

SSC - SVPV (2017)