Ésháàñ

Aspiring hospitality professional with a Bachelor of Hotel Management degree and hands-on luxury service experience at Taj The Trees, Mumbai. Trained across Front Office, Food & Beverage, Housekeeping, and Food Production, with a keen interest in Sales and Revenue Management. Eager to leverage guest-facing experience, event sales leadership, and commercial acumen in a structured development environment.

Currently completing the McKinsey Forward Programme, further sharpening problem-solving, communication, and professional agility.

Internship at Taj The Trees (5-Star Luxury Hotel) (2024-06 – 2024-09)

• Front Office: Greeted and assisted international guests during check-in and check-out, managed reservations, and ensured seamless first impressions in a luxury hotel environment.
• Food & Beverage Service: Delivered attentive table and banquet service to high-profile guests, maintaining composure and professionalism throughout demanding service periods.
• Food Production: Collaborated with kitchen teams on menu preparation and food safety compliance in a high-pressure, fast-paced environment.
• Housekeeping: Upheld strict hygiene, cleanliness, and presentation standards across guest rooms and public areas, reflecting the hotel's luxury brand values.

Customer Service Associate at Novus Industrial Corporation (2025-01 – 2026-03)

• Provided professional customer service to a diverse client base, handling enquiries and concerns calmly and efficiently.
• Developed strong interpersonal communication skills and the ability to manage challenging situations with patience and a solutions-focused attitude.

Food Pop-up & Food Festival — Sales Department Head at Maharashtra State Institute of Hotel Management (2025-01 – 2026-03)

Led event planning, guest engagement, and on-ground sales execution — driving footfall, visibility, and team coordination across two consecutive years.

Bachelor of Hotel Management and Catering Technology in Food & Beverage Service Management – Maharashtra State Institute of Hotel Management and Catering Technology (2022-09 – 2026-04)