Esita Dutta

Software Engineer with hands-on experience in Windows Administration at Wipro. Proficient in Java, Python, ServiceNow, MySQL, and networking, with a strong foundation in cloud technologies. Passionate about learning new technologies and building a career as a Cloud Engineer while delivering reliable and efficient solutions.

Windows Administration Support Engineer | Java Support - Wipro Limited (WILP)

(2026-01)

• Completed Wipro Pre-Skilling Training in Data Center Operations, gaining hands-on experience in Windows Administration, Active Directory, Windows Server, VMware, Networking, ServiceNow, and ITIL-based incident management.
• Assisted in maintaining JasperReports and Excel import functionalities by updating report templates
• Updated the repository query to return only active accounts based on the business requirement and verified the changes using Postman.
• Managed incidents and service requests via ServiceNow, achieving resolution within SLA to enhance user satisfaction.
• Performed Active Directory administration, including user account creation, password resets, account unlocks, and access provisioning.
• Assisted in troubleshooting Windows Server and Windows OS-related issues for enterprise users.
• Supported Group Policy (GPO) and user permission management to maintain secure system access.
• Collaborated with cross-functional teams to resolve Windows Infrastructure and user-related issues.
• Documented incidents and updated ticket status throughout lifecycle to support transparency and accountability in service delivery.

Pre-Skilling Training (Data Center) - Wipro Limited (WILP)

(2025-08-06 - 2025-09)

B.Sc - Computer Science - Sidho-Kanho-Birsha University (2021 - 2024)

Higher Secondary (WBCHSE) - H.K.S.G.C.M. High School (2021)