Operation Expert US Mortgage Underwriter - Teleperformance Global Business Private Limited
(2023-02 - 2026-02)
- Reviewed and updated U.S. mortgage insurance policies based on underwriting requirements.
- Processed policy endorsements, ensuring accurate and timely updates.
- Added and updated Additional Interest information on policies.
- Corrected, updated, and deleted insured names and mailing addresses as required.
- Reviewed policy status and implemented necessary changes in accordance with underwriting guidelines.
- Processed coverage modifications and policy cancellations.
- Updated Home Alert preferences and other policy-related information.
- Applied eligible discounts to insurance policies while ensuring compliance with company guidelines.
- Maintained accuracy and quality in policy documentation and customer records.
- Ensured all policy changes complied with U.S. mortgage insurance and underwriting standards.
US Mortgage Assurant Process - Transworld systems Inc.
(2023-02 - 2023-06)
Execute business transactions in mortgage and insurance servicing for properties in U.S.A.
- Verification of home insurance policy documents.
- Maintaining database for different clients.
- Keeping the track of various process updates send by the clients in order to maintain the quality of the process.
- Managing the process level functions on daily basis.
- Verify and ensure compliance of insurance policies with mortgage rules.
Assistant Manager, Banking Operations - ICICI Bank LTD
(2015-06 - 2020-11)
I worked with Branch operations where I managed a range of key functions like RTGS, NEFT, Fund Transfer and Clearing inward or outward and verifying customer documents via checking Passport, DL, Bank Statement for compliance, resolving fraud and Dispute queries, and handling cash transactions.
- Maintaining & ensuring stringent adherence to quality standards, identifying gaps and opportunities.
- Worked as a quality coach doing Financial Crime Risk Management (FCRM) audit and preparing MIS and reports for both Domestic and International operations.
- Analyze financial documents like tax returns, income statements, and employment history.
- Review loan applications and supporting documents (income, credit, property valuations).
- Coordinate with internal departments for different operational needs and Conduct quality audits sessions for team members as required by the client.
- I communicated feedback to middle management queries related to Work, training, projects etc.
- A consistent high performer in production and delivered with good accuracy has been on top of process knowledge.
