Esther Adepetu

Friendly and reliable Customer Service Support Specialist with 2 years of experience helping customers solve problems quickly and with care. Skilled in handling inquiries, resolving issues, and creating positive experiences through phone, chats, and emails. Comfortable using tools like Zendesk, Salesforce, and Freshdesk, and known for staying calm under pressure, hitting targets, and working well with others. Passionate about making every customer feel heard, supported, and valued.

CUSTOMER SERVICE SUPPORT at Ministry Of Education (2025-01 – Present)

• Supported daily office tasks, scheduling, document preparation and client follow-ups.
• Contributed to a 15% increase in customer retention through proactive support and personalized service.
• Delivered friendly solution-oriented service to clients, resolving concerns and providing product guidance.
• Assisted in onboarding new support team members and maintained updated service documentation.
• Provided timely and professional support to over 1,000 customers monthly across the phone, email, and live chat.
• Identified and reported recurring customer pain points, contributing to a 20% drop in repeated issues.
• Collaborated with technical and product teams to streamline processes and enhance customer experience.

Virtual Office Assistant (Contract) at TEK-Experts Nigeria (2024-05 – 2024-12)

• Provide remote administrative support to executives, entrepreneurs, and small business clients across various industries.
• Handle email management, including inbox organization, responding to inquiries, flagging urgent issues, and drafting routine correspondence.
• Manage and maintain digital calendars, schedule appointments, and organize virtual meetings across multiple time zones.
• Perform data entry and database management using Excel, Google Sheets, or CRM platforms (Salesforce, HubSpot, Zoho).
• Create and maintain digital filing systems using cloud-based tools (Google Drive, Dropbox, SharePoint) to ensure efficient document access and storage.
• Prepare reports, presentations, and meeting agendas using MS Office, Google Workspace or Canva.
• Provide customer service support by handling client queries via email, chat or helpdesk systems (Zendesk, Freshdesk).
• Monitor project deadlines and follow up with team members or clients to ensure timely completion of tasks.
• Maintain confidentiality of all client communications and business information, adhering to data protection standards.
• Collaborate with remote teams using communication platforms like Slack, Microsoft Teams, or Zoom.

Bachelor of Science in Mathematics – Federal University Oye Ekiti (2024-08)

– Hortative Comprehensive College (2019)