Esthetic Rider

I have experience as a FinCrime Analyst at Revolut, handling KYC verification, risk analysis, transaction monitoring, and compliance checks. Along with my background in customer support, escalations, and QA, I bring strong communication, attention to detail, and problem-solving skills. I believe my experience in both customer handling and compliance makes me a strong fit for this role.

Fincrime Analyst at Revolut India (2023-12 – 2025-12)

• Investigated suspicious transactions and flagged potential financial crimes.
• Performed AML and KYC checks for new and existing clients.
• Filed SARs and supported regulatory reporting.
• Analyzed data to detect fraud and money laundering patterns.
• Conducted enhanced due diligence on high-risk accounts.
• Monitored real-time alerts and escalated high-risk cases.
• Collaborated with compliance teams on internal audits.
• Ensured adherence to global AML regulations and policies.
• Maintained accurate case documentation and investigation logs.
• Supported training sessions on FinCrime trends and typologies.
• Managed chat support alongside backend operations, assisting customers and resolving queries efficiently.

Quality Analyst at Taskus India limited (2019-01 – 2020-12)

Joined as a Teammate at TaskUs handling customer support operations across chat, calls, and email channels. Promoted to Quality Analyst (QA) based on consistent performance and domain expertise.

• Proficient in performing Identity Verification (IDV), KYC (Know Your Customer), and Fraud Checks to ensure compliance and security.
• Conducted audits of calls, chats, and emails to identify gaps and improvement areas.
• Provided structured feedback and coaching to agents to enhance performance and service quality.
• Collaborated with team leaders to implement training initiatives and quality enhancement programs.

Subject Matter Expert (SME) at Teleperformance India Private Limited (previously know as Intelenet) (2018-01 – 2020-12)

• Providing in-depth knowledge and expertise on specific processes or domains.
• Analyzing and resolving intricate problems efficiently and accurately.
• Keeping up-to-date with industry trends and updates in your area of expertise.
• Conducting regular audits and quality checks to maintain high standards.

Bachelor of commerce in Commerce – Shri vaishnav college of commerce & Sanskar college of commerce and arts

Higher Secondary Education – Kendriya Vidyalaya, O.F Itarsi (2015)

Secondary Education – Kendriya Vidyalaya, O.F Itarsi