Eswar Mahalingam

Data & Business Analyst with 8+ years of cross-functional experience in supply chain, e-commerce, fintech, and international real estate operations. Combines hands-on business ownership — 250+ deals closed end-to-end worth INR 13.5 Crore+ — with technical analytics delivery across Python, SQL, Power BI, Tableau, and Advanced Excel. Delivered 13 analytics projects spanning exploratory data analysis (EDA), statistical modeling, machine learning (ML), and API data pipelines.

Anthropic-certified in AI Fluency (Framework & Foundations; AI Fluency for Builders), Certified Six Sigma Black Belt, Salesforce Administrator, and Google Data Analytics professional with an IIM Ahmedabad credential in Supply Chain Digitization. Track record of measurable, product-and-operations outcomes: 30% stockout reduction, 22% cycle-delay reduction, 18% closure-rate improvement, 92%+ customer satisfaction (CSAT).

Data Analyst at HEXA Solutions (2026-06 – Present)

Analytics & Business Insights

• Delivered 13 end-to-end analytics projects covering EDA, SQL analysis, statistical modeling, machine learning, and API pipelines across logistics, e-commerce, fintech, and customer-experience datasets.
• Built interactive Power BI and Excel dashboards tracking funnels, segment performance, and trends; wrote SQL queries including window functions to extract decision-ready insights for leadership.
• Cleaned, validated, and transformed raw datasets into audit-ready reporting; closed every deliverable with a recommended business action and documented data limitations.
• Deployed AI-assisted research workflows (Claude, GPT-4) for company research, market sizing, and structured data extraction, reducing manual research time significantly.

Closure Manager — Supply Chain & Sales Operations at Spinny (2025-06 – 2026-03)

Pre-owned Automotive Platform

• Owned end-to-end closure of 250+ deals from qualified lead to delivery fulfilment; improved closure rate by 18% and reduced average closure time by 14% through structured negotiation and lifecycle ownership.
• Reduced deal-cycle delays by 22% by redesigning follow-up cadences, implementing SOPs, and introducing real-time pipeline tracking.
• Partnered with procurement to maintain stock availability, contributing to a 30% stockout reduction; built real-time Excel dashboards (Pivot, XLOOKUP, INDEX-MATCH) for inventory, delivery, and partner performance.
• Coordinated 50+ vendors and cross-functional teams (finance, logistics, legal) with 100% payment and KYC compliance accuracy; achieved 4.8/5 CSAT and was awarded Top Closure Consultant (Q2).

Senior Customer Service Advisor & Team Lead — Operations at OLX Autos India (2021-12 – 2022-02)

Automotive Marketplace

• Led an 8-member operations and support team on a high-volume marketplace; sustained 92%+ CSAT and 87% first-contact resolution while resolving 200+ escalations monthly.
• Designed 3+ SOPs and escalation protocols that reduced resolution turnaround time by approximately 20% and cut repeat complaints; implemented team productivity and performance-tracking dashboards.

Associate Portfolio Manager — HNI Client Acquisition at Square Yards (2021-09 – 2021-11)

Luxury & Investment Real Estate

• Managed 100+ high-value client accounts across 15+ nationalities; closed INR 12 Crore+ in sales with 90%+ client retention through consultative, research-led advisory.
• Produced market analysis, competitor pricing intelligence, and investor-fit profiling ahead of every pitch; maintained zero compliance errors across international transactions.

Sales Analyst — Data-Driven Operations & Pricing at Spinny (2021-02 – 2021-05)

• Built CRM dashboards and automated pricing tools in Advanced Excel; identified demand patterns and supply gaps, exceeding all key performance indicators (KPIs) for 6 consecutive months.

Sales Consultant — Fintech Products at Paisabazaar (PB Fintech) (2019-10 – 2020-06)

Lending & Credit Marketplace

• Handled 500+ client engagements per month across 15+ bank and NBFC partners; achieved 28% lead-to-sale conversion and INR 1.5 Crore+ monthly revenue with 100% CRM logging accuracy.

Management Trainee — Logistics & Finance Operations at Globus Logisys Pvt. Ltd. (2017-05 – 2017-12)

Logistics & Supply Chain

• Serviced 30+ B2B clients across FMCG, retail, and pharma; produced MIS dashboards for shipments, cost, and vendor SLAs that supported a 30% stockout reduction with 100% documentation accuracy.

Digital Marketing Executive at Tidalwave Solutions / Digiperform (2016-01 – 2017-12)

Early Career

• Executed Meta/Facebook advertising campaigns, email marketing, and search engine optimization (SEO) fundamentals — foundation for later analytics-led marketing work.

MBA in Operations & Marketing – SRM Institute of Science & Technology

Post Graduate Diploma in Logistics & Supply Chain Management

Bachelor of Commerce in B.Com – University of Madras