Eswararajan K

Results-driven Infrastructure and DevOps Engineer with 8+ years of IT industry experience, including 4.5+ years in DevOps, cloud infrastructure, automation, desktop support, and enterprise production support environments. Experienced in AWS cloud services, CI/CD pipeline implementation, Kubernetes orchestration, VMware virtualization, Windows/Linux administration, endpoint security, RBAC access management, and ITIL-based incident management.

Technical Support Engineer (DevOps / Infrastructure) at Procain Consulting & Services Pvt. Ltd. (Onsite – Xybion India) (2024-04 – 2025-12)

Provided L2 infrastructure and desktop support for enterprise users across Windows and cloud environments.

• Managed AWS infrastructure and maintained high availability production environments.
• Designed and maintained CI/CD pipelines using Jenkins and GitHub Actions.
• Deployed and managed containerized applications using Docker, Kubernetes, and Helm.
• Managed VMware ESXi hosts and vCenter operations including VM provisioning and troubleshooting.
• Supported Office 365, Outlook, VPN, Active Directory, and RBAC-based user access management.
• Monitored infrastructure using Datadog, Pulsway RMM, Prometheus, and Grafana.
• Performed patch management, vulnerability remediation, endpoint protection, and cybersecurity support activities.
• Assisted with PowerShell and Bash scripting for automation and administrative tasks.
• Troubleshot DNS, DHCP, IP conflicts, and network connectivity issues.
• Coordinated with vendors and internal teams for escalations, incident management, and root cause analysis.
• Maintained SOPs, technical documentation, and knowledge base articles.
• Improved infrastructure uptime to 99.9%.
• Reduced deployment effort through automation and CI/CD implementation.
• Enhanced monitoring and incident response using enterprise monitoring tools.

Senior System Engineer (DevOps / IT Infrastructure) at STARLITE INFOTECH LTD. (2019-04 – 2024-04)

Supported enterprise desktop and IT infrastructure in a 24/7 production support environment.

• Designed AWS infrastructure using Terraform modules and automation workflows.
• Built CI/CD pipelines using Jenkins and GitLab CI/CD.
• Containerized applications using Docker and Kubernetes.
• Installed, configured, and troubleshot Windows systems and basic macOS support.
• Supported Android and iOS mobile devices for enterprise users.
• Managed endpoint security, antivirus deployment, and patch management activities.
• Assisted users with Office 365, Active Directory, Outlook, and password reset issues.
• Supported remote users through phone, email, and remote desktop tools.
• Assisted with Bash scripting activities for automation support tasks.
• Created technical documentation, SOPs, and KT documents.
• Reduced deployment time by 60% using CI/CD automation.
• Reduced manual operational effort by 40% through infrastructure automation.
• Improved support efficiency through documentation and process standardization.

System Administrator at Karvy Innotech (2018-04 – 2018-12)

• Managed Linux servers and basic networking operations.
• Supported infrastructure monitoring and system administration activities.
• Assisted with server maintenance and troubleshooting.

Associate – IT Support Engineer at HCL Services Ltd. (Onsite – HDFC) (2016-11 – 2018-03)

Managed daily IT support operations for enterprise banking users.

• Configured Windows systems, Outlook profiles, printers, and peripheral devices.
• Provided desktop troubleshooting and end-user support activities.
• Supported hardware/software installation and enterprise IT operations.
• Worked within ITIL-based incident management and service management processes.

Bachelor of Engineering (B.E) in Computer Science & Engineering – Kalasalingam University (2014)