Training Team Leader - Smart Edge Edutech
(2025-12)
Freelance position
- Lead end-to-end L&D operations for college internship programs, Conducting Seminars and presentation to college Principal and others Teaching staff overseeing curriculum design and delivery.
- Design and deliver industry-relevant training in AI, Digital Marketing, Cybersecurity, and Advanced Excel.
- Drive trainer capability development through structured coaching and mentoring.
- Implement performance-tracking frameworks that improve learner outcomes and placement readiness.
- Partner with stakeholders to align training delivery with business and placement goals.
Training Team Leader - Fusion CX
(2025-06 - 2025-12)
- Managed training teams and ensured consistent, high-quality training delivery across programs.
- Conducted training needs analysis (TNA) and performance-gap analysis to improve productivity.
- Led quality calibration sessions with internal and client stakeholders.
- Built scalable frameworks, SOPs, and structured learning paths to standardize training delivery.
- Trained teams on ethical selling, regulatory compliance, and quality customer interactions.
- Fostered a continuous-learning culture through ongoing skill development and knowledge sharing.
Process Trainer — Health Insurance Sales - Startek
(2024-08 - 2025-06)
- Designed and customized training modules on insurance products, sales techniques, and processes.
- Delivered induction training to new hires on insurance fundamentals and job-ready sales skills.
- Trained sales teams on prospecting, needs analysis, objection handling, and closing techniques.
- Delivered product training covering policy features, benefits, exclusions, and competitor comparisons.
- Provided field coaching to sales agents, offering real-time feedback to improve closing rates.
- Tracked sales KPIs and evaluated training-program effectiveness through regular assessments.
- Delivered compliance training on IRDAI regulatory guidelines and ethical selling practices.
- Trained teams on CRM systems and digital sales tools to improve selling efficiency.
Sr. Process Trainer - Imarque Solutions
(2023-10 - 2024-08)
- Delivered training for the collections process within the BFSI domain.
- Conducted audits, coaching sessions, and performance reviews to drive continuous improvement.
- Developed and updated training content and modules to keep pace with process changes.
Sr. Process Trainer - Concentrix
(2022-09 - 2023-03)
- Designed training modules covering life, health, and motor insurance products.
- Trained teams on sales techniques including prospecting, pitching, and closing.
- Simplified complex policy terms into clear, easy-to-understand explanations.
- Developed presentations, case studies, role-play scripts, and e-learning content.
- Aligned training content with company goals and regulatory requirements.
L&D Specialist - iMerit Technology Services
(2021-06 - 2022-06)
- Delivered training on AI/Data Annotation and Computer Vision projects.
- Managed onboarding, performance tracking, and reporting dashboards.
- Conducted TNA, refresher sessions, and quality calibration reviews.
Training & Operations - Concentrix
(2006-11 - 2020-12)
Earlier Experience
Sr. Executive, Customer Support - Reliance Infostream
(2004-01 - 2006-12)
Executive, Customer Support - Mobilink
(2003-01 - 2004-12)
