Euphorix Aderao

Detail-oriented BCA Graduate and experienced Claim Manager with a strong foundation in full-stack developmentand UI/UX design. Proven ability to manage complex claims processes while maintaining technical proficiency in Python, Java, and database management. A quick learner with excellent communication and decision-making skills, eager to leverage professional experience in a real-world software or management environment.

Guest Relations Executive at Tribeca/Acropolis (2026-11 – Present)

• VIP & Guest Engagement: Greet arriving guests, conduct property orientation tours, and deliver personalized check-in/check-out experiences for high-profile clients.
• Issue De-escalation: Serve as the primary contact for guest complaints, resolving issues swiftly with empathy, diplomacy, and appropriate service recovery measures.
• Preference Tracking: Record guest habits, dietary restrictions, special requests, and milestone celebrations (birthdays, anniversaries) in the central database to customize future stays.
• Inter-Departmental Collaboration: Work closely with housekeeping, front office, culinary, and concierge teams to ensure special requests are executed flawlessly.
• Quality Control: Monitor post-stay survey scores, analyze guest feedback trends, and recommend service improvements to management.

Claim Manager at Mediprobe (2025-04 – 2025-10)

• Oversaw claim operations from registration to settlement, ensuring timely and accurate claim resolution.
• Managed claim investigations, documentation, and negotiations while maintaining compliance standards.
• Led team performance and process improvement initiatives to enhance efficiency and customer satisfaction.
• Analyzed claim trends, controlled claim costs, and mitigated fraud risks.

BBA(CA) – Savitribai Phule University (2024)

HSC – Savitribai Phule University (2020)

ICSE – Hume Mchenry High School (2018)