Faisal Ahmad

Results oriented healthcare IT professional with a strong background in Healthcare Administration and extensive experience in healthcare technology transformation and compliance. Demonstrated success in leading Multidisciplinary teams, delivering digital health projects and optimising healthcare solutions to improve patient outcomes and achieve regulatory compliance. Skilled in Electronic Health Record , digital transformation and healthcare data interoperability.

1. Wipro : Epic EMR Cloud Support Engineer 

• Supporting end-to-end cloud migration of Hospital Information systems (Epic) to Microsoft Azure, ensuring minimal downtime and compliance with HIPAA and healthcare IT standards.
•  Collaborating with cross-functional teams (Cloud Architects, Security, Networking, EMR Analysts) to ensure secure and seamless cloud adoption.
• Managing Azure resources (VMs, Storage, Networking, Monitoring) to ensure optimal performance and cost-efficiency in the post-migration environment. 
• Working closely with EMR technical teams to resolve infrastructure issues impacting clinical operations.
•  Ensuring cloud infrastructure compliance with healthcare regulations including HIPAA, HITRUST, and internal security policies. 
• Provided 24/7 operational support for cloud-based EMR infrastructure, including monitoring, incident management, and system performance tuning.

  Tech Mahindra Cerner EMR Analyst

  07/2021 - 05/2024

  Led incident management and testing activities for healthcare application, focusing on Oracle Cerner millenium EMR.

  Oracle Health Cerner and other EMR and Hospital information systems (HIS) ensuring compliance with industry regulations (HIPAA, GDPR).

  Managed full application lifecycle - build, testing, training and go live support for different modules of EMR e.g.

  Patient

  Registration,Patient Scheduling, Powerchart, Firstnet, Revenue Cycle Management (RCM), health insurance etc.

  Collaborated with cross functional teams, including on-site clients ,US based teams, analysts, scrum masters and external vendors to resolve technical issues and optimize service delivery.

  Provided production support and troubleshooting for hl7 interfaces issues (ADT,ORM,ORU,DFT) etc ensuring accurate real time data exchange between EHR and integrated clinical systems.

  Oversaw change management and performed audits on healthcare applications, ensuring compliance with industry regulations and client requirements.

  Facilitated the resolution of issues related to critical modules of application and collaborating with internal teams and vendors to ensure timely issue resolutions.

  Acted as subject matter expert (SME) and provided technical expertise for US healthcare and healthcare IT, EMR, EHR, EPR, HIS systems and ensured high customer satisfaction through consistent, quality driven delivery of services and solutions.

MBA healthcare management