Faisal Alam

Dedicated and result-oriented Team Leader with 2 years and 4 months of hands-on experience in the Quick Service Restaurant (QSR) industry at Pizza Hut. Proven track record in managing daily store operations, cash handling, leading team shifts, maintaining food quality standards, and delivering high customer satisfaction. Seeking a growth-oriented role to utilize my leadership, cash handling, and QSR operational skills effectively.

Team Leader - PIZZA HUT

(2021-08)

• Team Leadership & Supervision: Managed daily shift operations, led floor and kitchen staff, and effectively assigned duties to ensure smooth workflow during peak rush hours.
• Cash Handling & POS Operations: Managed daily cash register, accurate billing, cash drawer opening/closing procedures, and POS sales recording.
• QSR Operations Management: Maintained high standards of fast-paced food preparation, counter service, order fulfillment, and operational efficiency.
• Customer Service Excellence: Addressed customer queries, efficiently resolved complaints, and ensured a pleasant dining and takeaway experience.
• Inventory & Stock Control: Monitored daily stock usage, assisted with stock audits, and implemented measures to reduce food wastage.
• Quality & Food Safety Compliance: Enforced strict compliance with health, hygiene, food safety, and brand standards across all kitchen and dining areas.
• Staff Training: Guided and onboarded new crew members on customer service protocols, safety standards, and operational guidelines.

12th Pass (Higher Secondary)