Faisal Ss

Aviation professional with 1.5 years of experience in regulated airport operations, demonstrating strong attention to detail, adherence to security protocols, and the ability to perform effectively in high-responsibility environments. Committed to maintaining aviation safety standards and supporting secure baggage screening operations.

CUSTOMER SERVICE EXECUTIVE at EMIRATES AIRLINES [ GHA: AISATS ] (2024-01 – Present)

• Delivered high-quality customer service to Emirates passengers in accordance with airline service standards
• Assisted passengers with check-in procedures, boarding, and travel-related inquiries
• Handled passenger issues professionally, including delays, rescheduling, and special service requests
• Ensured compliance with aviation safety, security, and airport operational procedures
• Coordinated effectively with airline staff, supervisors, and airport operations teams
• Maintained vigilance and attention to detail during passenger and baggage-related processes

Diploma in AVIATION AND HOSPITALITY – Frankfinn Institute, Karamana, TVM (2023-01 – 2023-12)

Bachelor of Commerce in COMPUTER APPLICATION – Kerala University, National College, Ambalathara, TVM (2019-01 – 2022-12)