Faiz Ali Khan

Administrative and e-commerce operations professional with 5+ years of experience managing Amazon seller account operations, vendor sourcing, product listings, order processing, returns and refunds, and order/shipment tracking. Skilled in coordinating between vendors, warehouses and customers to ensure accurate inventory, timely order fulfillment and smooth day-to-day business operations. Proficient in MS Excel, MS Word, data entry and business email communication.

Seeking a role as an Administrative Assistant, Operations Executive, or Back Office Executive.

Administrative & E-commerce Operations Assistant at Kaya Commerce LLC (2021-01 – 2026-09)

• Managed day-to-day operations of a company Amazon Seller Central account, supporting the full order-to-delivery cycle.
• Sourced products from multiple vendors and researched suppliers to identify items for listing.
• Created and updated product listings and inventory records on Amazon, keeping stock and listing data accurate and up to date.
• Processed customer orders end-to-end, coordinating each order with the specific vendor the product was sourced from.
• Managed the returns process for items returned on Amazon, verifying claims and processing the related refunds.
• Tracked outgoing orders to confirm on-time delivery to customers, and followed up on delayed or exception cases.
• Tracked incoming vendor shipments to confirm stock was received at the warehouse, flagging discrepancies for follow-up.
• Prepared and maintained daily and periodic operational reports using MS Excel.
• Managed business email communication and coordinated with internal team members and external vendors.
• Previously held Team Leader responsibilities, including task coordination and operational follow-up for the team.

Cashier at Cinepolis India Pvt. Ltd. (2019-01 – 2020-12)

• Handled daily cash transactions and payment collections.
• Maintained petty cash records and transaction entries.
• Performed daily cash and card reconciliation.
• Maintained accurate revenue and transaction records.
• Assisted with banking-related cash handling and documentation.
• Provided customer support during billing and payment activities.

Senior Sales Executive and Cashier at Mahindra Retail (2016-01 – 2017-12)

• Handled sales activities and assisted customers with product requirements.
• Managed billing, cash collection and payment transactions.
• Maintained sales and transaction records.
• Supported inventory, stock management and store operations.

Bachelor of Business Studies in BBS – Jamia Millia Islamia

Intermediate – CBSE (2012)

Matriculation – CBSE (2010)