Faiz Nazir

Front Office Operations

Talent

AllahābādMember since July 15, 2026

Guest Relations & Customer ServiceFront Desk OperationsCheck-in & Check-out ManagementReservation & Booking ManagementCommunication & Interpersonal SkillsComplaint Handling & Problem SolvingBilling & Cash HandlingMS Office & Hotel Management Software

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Guest Relations & Customer ServiceFront Desk OperationsCheck-in & Check-out ManagementReservation & Booking ManagementCommunication & Interpersonal Skills

About

Dedicated and customer-focused Front Office Executive with around 1 year of experience in the hospitality industry. Skilled in guest relations, check-in/check-out procedures, reservation management, billing, and handling guest inquiries. Strong communication, problem-solving, and multitasking abilities with a commitment to delivering exceptional guest experiences while ensuring smooth front office operations.

Experience

Front Office Executive - Jaswant Kaur Assosiate PVT LTD

(2025-01)

Proficient in Using IDS NEXT HOTEL MANAGEMENT SOFTWARE for Reservations Guest check-in and check-out, Billing, room Allocations and maintaining accurate Guest records processes efficiently while ensuring a warm welcome and exceptional customer service.
Handled room reservations, guest inquiries, telephone calls, and billing with accuracy, maintaining complete guest records.
Coordinated with Housekeeping, Maintenance, and Food & Beverage departments to ensure smooth hotel operations and prompt guest assistance.
Resolved guest complaints professionally, maintained front desk documentation, and consistently contributed to high guest satisfaction and a positive hotel experience.

Team Leader - Paytm Payments Services Limited (PPSL)

(2023-01 - 2025-12)

Led a team of customer service executives, ensuring excellent customer support, timely issue resolution, and high service quality standards.
Handled customer queries, complaints, and escalations professionally while maintaining strong communication and achieving high customer satisfaction.
Coordinated daily team operations, prepared performance reports, and ensured compliance with company policies and operational procedures.
Trained and mentored new team members on customer handling, communication skills, and process improvements to enhance team productivity and service efficiency.