Desktop Support Engineer L1
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Dedicated Desktop Support Engineer L1 with expertise in diagnosing and resolving desktop, laptop, and network-related issues. Skilled in Windows administration, hardware replacement, software deployment, and user account management. Known for strong analytical skills, effective communication, and delivering timely IT support to improve operational efficiency.
Desktop Support Engineer L1 - Sr Technologies - Nagpur
(2023-12 - 2025-05)
Worked as a Desktop Support Engineer at SR Technologies, Nagpur, providing technical support for desktop systems and end users. Responsible for troubleshooting hardware and software issues, installing and configuring operating systems, maintaining printers and network connectivity, and resolving user tickets. Ensured smooth IT operations by providing timely onsite and remote support.
Desktop Support Engineer L1 - Sterlite Electric pvt.ltd - Piparia, Danudyog Industrial Estate, Silvassa, Dadra and Nagar Haveli and Daman and Diu 396230
(2025-07 - 2026-03)
Worked as a Desktop Support Engineer L1 at Sterlite Electric Pvt. Ltd. from July 2025 to March 2026, providing comprehensive first-level IT support to end users across the organization. Responsible for diagnosing and resolving a wide range of hardware, software, and network-related issues on desktops and laptops, ensuring minimal downtime and seamless business operations.
Installed, configured, and maintained Windows operating systems, enterprise applications, and essential software updates, keeping systems secure and fully functional. Assisted users with printer installation and troubleshooting, network connectivity, and system access issues, providing both onsite and remote support to ensure timely resolution. Managed and tracked incident tickets through the IT Helpdesk, prioritizing tasks effectively to meet service standards and SLA requirements.
Performed routine system maintenance, hardware diagnostics, and troubleshooting, proactively identifying potential issues and implementing solutions to maintain optimal IT performance. Collaborated with vendors for hardware support and coordinated IT asset management by tracking desktops, laptops, monitors, printers, and peripheral dev
Diploma - Computer Engineering - Agnihotri school of Technology Wardha (2018-06 - 2024-06)
