Faizan Qureshi

Dedicated and detail-oriented professional with experience in customer support, travel management, data management, and administrative operations. Skilled in handling customer queries, providing travel assistance, maintaining accurate records, and managing business information. Proficient in Microsoft Excel and PowerPoint, with additional experience in data entry, business/product content creation, customer follow-ups, and professional communication.

A quick learner with strong organizational and problem-solving abilities, focused on accurate and timely delivery.

Independent Travel Manager - Dreamport · ASAP Tickets

• Manage customer interactions and provide professional assistance throughout the travel booking process.
• Understand customer requirements and recommend suitable travel options based on their needs.
• Handle customer queries, concerns, follow-ups, and booking-related information accurately.
• Manage and maintain customer and booking-related information accurately.
• Perform data entry and data management tasks while keeping information organized and up to date.
• Work with business data and documentation using Microsoft Excel and other office tools.
• Prepare and manage professional PowerPoint presentations and business-related documents when required.

Customer Service Executive - Foundever — Amazon Process

• Provided customer support and assistance for the Amazon process.
• Handled customer queries and worked toward resolving issues efficiently.
• Communicated with customers professionally while maintaining a positive service experience.
• Followed established processes and guidelines to ensure accurate and consistent customer support.
• Managed customer information and service-related data with attention to detail.
• Developed strong communication, problem-solving, and customer-handling skills.

Customer Service Advisor - Tech Mahindra · 3 UK Process

(2022-03 - 2022-10)

• Handled customer queries and provided support for the 3 UK telecom process.
• Assisted customers with service-related issues while following established procedures and quality standards.
• Maintained professional communication and worked toward efficient issue resolution.

Sr. Customer Service Executive - Teleperformance · HP Technical Support

(2022-11 - 2023-12)

• Provided technical support for HP laptops and desktops, resolving software-related customer issues.
• Handled customer queries related to technical troubleshooting, support, and insurance services.
• Diagnosed issues, communicated solutions clearly, and maintained a professional customer experience.

Higher Secondary Certificate (HSC) - 12th Passed